Making Government Great Again

by Baranzelli, John

• ISBN13: 9780873897792
• ISBN10: 087389779X
• Format: Hardcover
• Copyright: 2009-11-01
• Publisher: Asq Pr

Summary

Many organizations struggle with the proper execution of strategy. The problem generally isn't the strategy that has been developed, nor is it the employees who have been empowered to implement it. Rather, it is a lack of sufficient structure necessary to keep improvement initiatives moving forward. Thousands of organizations worldwide have discovered that a management system based on the requirements of the ISO 9001 standard can provide that critical structure needed to improve the implementation of strategy and the achievement of goals.
Making Government Great Again provides a fresh look at the ISO 9001 standard by chronicling its successful application in the dynamic and turbulent environment of a public service organization: the Illinois Department of Transportation (IDOT). IDOT is the first state transportation agency in the United States to achieve ISO 9001:2000 certification for its major business processes, and it sustained this impressive achievement by successfully transitioning to ISO 9001:2008 in July 2009. Its registration encompasses all processes involved in the planning, design, and construction of road and bridge improvements, maintenance of existing roads and bridges, and administrative oversight in the central administrative office and District Six in Springfield, IL. John Baranzelli, ISO quality assurance officer for IDOT, tells how the organization did it and continues to do it.
This book is a must-read for managers of public and private sector organizations alike who wish to learn more about the correct application of the ISO 9001 standard. While written through the lens of a transportation agency, the principles and techniques discussed can be employed in any organization. The pillars of the book are the eight quality management principles of the ISO 9000:2005 standard, and the major requirements of the ISO 9001 standard are explained within the context of these quality management principles.