Acknowledgments | p. vii |
Introduction | p. 1 |
The Role of the Facilitator | p. 5 |
Getting to the Nut! How to Clearly Understand the Problem | p. 11 |
Ensuring the Right People Are in the Room | p. 17 |
Finding the Purpose of the Organization and the Meeting | p. 23 |
The Power of Using Working Agreements | p. 31 |
Effective Decision-Making Strategies | p. 39 |
Making Sure That Every Voice Is Heard | p. 49 |
Putting It All Together | p. 65 |
Evaluation and Accountability | p. 79 |
Looking For and Celebrating Success | p. 89 |
Now That You've Finished the Process, It Is Time to Start Over | p. 95 |
What Do You Do If...? Strategies to Deal with Group Issues | p. 103 |
Resources for Facilitators | p. 117 |
Materials for Successful Facilitation | p. 123 |
About The Author | p. 129 |
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