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9780415117548

Making Quality Critical

by ;
  • ISBN13:

    9780415117548

  • ISBN10:

    0415117542

  • Format: Paperback
  • Copyright: 1995-01-01
  • Publisher: Cengage Learning Emea

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Supplemental Materials

What is included with this book?

Table of Contents

List of contributors
Acknowledgements
Introductionp. 1
From Quality Circles to Total Quality Managementp. 33
Ideology, Quality and TQMp. 54
Quality Through Markets: The New Public Service Managementp. 82
Quality Management and the Management of Qualityp. 105
Governing the New Province of Quality: Autonomy, Accounting and the Dissemination of Accountabilityp. 127
Total Quality Management and Participation: Employee Empowerment, Or the Enhancement of Exploitation?p. 156
Managing Quality in the Multi-Cultural Workplacep. 173
TQM, the New Training and Industrial Relationsp. 194
Empowering the 'Quality Worker'?: The Seduction and Contradiction of the Total Quality Phenomenonp. 219
Indexp. 240
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

What is included with this book?

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