Management

by Kreitner, Bob

• ISBN13: 9780618607723
• ISBN10: 0618607722
• Edition: 10th
• Format: Hardcover
• Copyright: 2006-01-12
• Publisher: South-Western College Pub

Summary

Now in its tenth edition,Managementcontinues to offer a practical, student-oriented approach to four central themes: change, diversity, ethics, and globalization. Author Robert Kreitner relies on more than 30 years of research and teaching experience to ensure that students gain a solid understanding of management principles. In addition to coverage of timely and relevant issues such as corporate responsibility, the text promotes skill development through hands-on exercises and team-building activities. With all data and examples updated to reflect current trends, the Tenth Edition integrates issues from popular culture and media, putting topics in context and engaging students. A range of pedagogical features--including in-text and video cases, Internet activities, and interactive annotations--support students as they prepare for the rigors of contemporary management. New!The Tenth Edition includes coverage of emerging research and hot-button topics, including Wilson's managerial skills profile; the implications of "cultural intelligence"; new research on how people rationalize unethical conduct; and the role of Web logs ("blogs"). New!Test Prepperself-quizzes at the end of each chapter include true/false and multiple-choice questions (with answers at the end of the book). New!The Eduspace online learning tool pairs the widely recognized resources of Blackboard with quality, text-specific content from Houghton Mifflin. Eduspace makes it easy for instructors to create all or part of a course online. Classroom Response System ("clicker") content, homework exercises, tests, tutorials, and supplemental study materials all come ready-to-use. Instructors can choose to use the content as is, modify it, or even add their own. New!Part-endingManagers-in-Actionvideo cases focus on high-profile managers and the challenges they face concerning project management, training, and other issues. New cases examine global diversity at Hewlett-Packard, planning and decision making at Percy Inn, and the management of human capital at Accenture. New!All chapter-opening cases, 16 chapter-closing cases, and 14 boxed features are new to this edition. Other popular features have been retained and completely updated, includingHow-to-Do-Itinstructions, summaries, terms,Hands-On Exercises,andInternet Exercises. Updated!Managing Diversityfeatures highlight the importance of diversity in the workplace. New coverage includes religion in the workplace, biased decision making, and a Native American's vision for a better future. Updated!Management Ethicsboxes, which focus on the importance of ethical decision making, cover issues such as the "two faces" of Wal-Mart, keeping blogs in check, and hardball organizational politics. Updated!The Global Managerboxes examine the role managers play in a world that is shrinking rapidly. Several new examples aid in preparing students to meet this role by introducing them to current issues and strategies, such as a global supply-chain crisis at Dell, culture and the perception of planning and control, and risk management at BMW. Updated!Interactive Annotationstake students from the text to the Web for a dynamic learning experience. These contemporary anecdotes, quotations, self-assessment tools, and thought-provoking questions allow students to hone their conceptual, self-management/teamwork, and administrative skills. The instructor web site provides answers, comments, and interpretations for the annotations.

Table of Contents

Preliminary Contents

Note: Each chapter contains a Summary, Terms to Understand, a Hands-On Exercise, Internet Exercises, and Test Prepper

Managers and Entrepreneurs

The Changing Workplace: Can the 10-Day Sofa Save American Jobs?

Management Defined

Management Ethics: PNC Financial Services Recycles its Old Building

What Do Managers Do?

Learning to Manage

Small-Business Management

Skills & Tools: Career Tips for Today's and Tomorrow's Managers

Closing Case: The Studious Entrepreneur Behind Staples

The Evolution of Management Thought

The Changing Workplace: CEO Carol Bartz: High-Tech Survivor

The Practice and Study of Management

The Universal Process Approach

The Operational Approach

The Behavioral Approach

The Systems Approach

The Global Manager: Toyota Speeds Up Delivery with New Build-to-Order System

The Contingency Approach

The Era of Management by Best Seller: Proceed with Caution

Skills & Tools: Recommended Periodicals for Staying Current in the Field of Management

Closing Case: History Matters at This Wisconsin Boat Builder

The Changing Environment of Management

The Changing Workplace: Home Depot Goes Old School

The Social Environment Managing Diversity: Networking Is a Powerful Tool for Black Corporate Directors

The Political-Legal Environment

The Economic Environment

The Technological Environment

Skills & Tools: How Business Leaders Can Help Women Break the Glass Ceiling

Closing Case: Meet Emma--AMD's Computer for the Masses

International Management and Cross-Cultural Competence

The Changing Workplace: MTV's Formula for Success in India

Global Organizations for a Global Economy

Toward Greater Global Awareness and Cross-Cultural Competence

Managing Diversity: Dealing with Religion in the U.S

Workplace Comparative Management

Insights Staffing Foreign Positions

Skills & Tools: Competencies You Need to Develop to Work Effectively in a Foreign Culture

Closing Case: Tell the Kids We're Moving to Kenya

Management's Social and Ethical Responsibilities

The Changing Workplace: A Kinder, Gentler General Electric?

Social Responsibility: Definition and Perspectives Toward Greater Social Responsibility

The Ethical Dimension of Management Encouraging

Ethical Conduct Management

Ethics: MBAs Majoring in Morality

Skills & Tools: An International Code of Ethics

Closing Case: The Housewife

Who Got Up Off the Couch Video Skill Builders

1A Milton Rodriguez, the Passionate Entrepreneur

1B Hewlett-Packard Leverages Global Diversity

The Basics of Planning and Project Management

The Changing Workplace: Plan B (and C and D and...) Coping with Uncertainty

The Essentials of Planning

The Global Manager: Culture Affects

How Planning and Control Are Perceived: Russian Versus Western Views Management by Objectives and Project Planning

Graphical Planning/Scheduling/Control Tools Break-Even Analysis

Skills & Tools: Ten Common Errors to Avoid When Writing a Plan for a New Business

Closing Case: Ford's Hybrid SUV Team Races to the Finish

Strategic Management

The Changing Workplace: Starbucks Tries to Hum a New Strategic

Tune Strategic Management = Strategic Planning + Implementation + Control Thinking Strategically (Including E-Business Strategies)

The Global Manager: A BMW Minivan?

The German Automaker's Risky Mass-with-Class Strategy

The Strategic Management Process

Strategic Implementation and Control Forecasting

Skills & Tools: Reengineering: Strong Medicine for Strategic Ills

Closing Case: Sally Jewel's Market-Driven Strategy at REI

Decision Making and Creative Problem Solving

The Changing Workplace: A Number Cruncher Hits a Career Home Run with the Dodgers Challenges for Decision Makers

Managing Diversity: Are You a Biased Decision Maker?

Making Decisions Group-Aided

Decision Making: A Contingency Perspective Managerial Creativity

Creative Problem Solving

Skills & Tools: How to Construct a Fishbone Diagram

Closing Case: Creativity Drives Canada's Cirque du Soleil Video

Skill Builders: 2A Mary Guerrero-Pelzel, Contractor

2B Planning and Decision Making at Percy Inn

Organizations

The Changing Workplace: Is Southwest Airlines a Victim of Its Own Success?

What Is an Organization?

Organization Charts

Contrasting Theories of Organization

Organizational Effectiveness Management

Ethics: The Two Faces of Wal-Mart Organizational Cultures

Skills & Tools: How to Build Your Organization's Learning Capability

Closing Case: A Country Called Microsoft

Organizing in the Twenty-First Century

The Changing Workplace: Business NOT as Usual at W. L. Gore: Contingency Design

The Global Manager: A Globe-Trotting Organizational Thinker

Looks at the Future of Work Organizations

Basic Structural Formats

Contingency Design Alternatives Effective Delegation

The Changing Shape of Organizations

Skills & Tools: If You Want to Be Delegated Important Duties, Then Demonstrate a Lot of Initiative

Closing Case: A Virtually Great New Business for UPS

Human Resource Management

The Changing Workplace: How the Container Store

Finds Employees

Who Fit Human Resource Strategy: A People-Centered Approach

Recruitment and Selection Managing Diversity: Diversity Goes Global Performance

Appraisal Training Contemporary Human Resource Challenges and Problems

Skills & Tools: How to Handle the Job Interview Successfully

Closing Case: How UPS Delivers Objective Performance Appraisals

Communicating in the Internet Age

The Changing Workplace: Communication Is Key For Motorola's New CEO

The Communication Process

Dynamics of Organizational Communication

Management Ethics: Keeping Blogs in Check Communication

Problems and Promises in the Internet Age

Becoming a Better Communicator

Skills & Tools: Harvard's Sarah McGinty Tells How to Develop Your Speaking Style

Closing Case: Don't Just Check the Box Video

Skill Builders: 3A Organization Structures at Green Mountain Coffee Roasters

3B Managing Human Capital at Accenture

Motivating Job Performance

The Changing Workplace: Pat McGovern Motivates Through

Respect Motivation Theories

The Global Manager: Paying Employees to Go on a Global Search for Self-Actualization Motivation

Through Job Design Motivation

Through Rewards Motivation

Through Employee Participation Motivation

Through Quality-of-Work-lLife Programs

Skills & Tools: Stress Management 101

Closing Case: Employee Involvement = Loyalty at Genencor

Group Dynamics and Teamwork

The Changing Workplace: Do Business and Friendship Mix in the Workplace?

Fundamental Group Dynamics

Group Development Organizational

Politics Management

Ethics: How Do You Feel About Organizational Politics

Conformity and Groupthink Teams, Teamwork, and Trust

Skills & Tools: How to Use Cooperative Conflict to Avoid Groupthink

Closing Case: Thirteen Time Zones Can't Keep Lucent's Virtual Team from Succeeding

Influence, Power, and Leadership

The Changing Workplace: "eBay's Secret Weapon: CEO Meg Whitman" Influence Tactics in the Workplace Power Leadership Managing Diversity: P

Table of Contents provided by Publisher. All Rights Reserved.