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  • Edition: 9th
  • Format: Paperback
  • Copyright: 2002-11-04
  • Publisher: South-Western College Pub
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Now in its tenth edition, Management continues to offer a practical, student-oriented approach to four central themes: change, diversity, ethics, and globalization. Author Robert Kreitner relies on more than 30 years of research and teaching experience to ensure that students gain a solid understanding of management principles. In addition to coverage of timely and relevant issues such as corporate responsibility, the text promotes skill development through hands-on exercises and team-building activities. With all data and examples updated to reflect current trends, the Tenth Edition integrates issues from popular culture and media, putting topics in context and engaging students. A range of pedagogical features--including in-text and video cases, Internet activities, and interactive annotations--support students as they prepare for the rigors of contemporary management.

Table of Contents

Preliminary Contents
Note: Each chapter contains a Summary, Terms to Understand, a Hands-On Exercise, Internet Exercises, and Test Prepper
Managers and Entrepreneurs
The Changing Workplace: Can the 10-Day Sofa Save American Jobs?
Management Defined
Management Ethics: PNC Financial Services Recycles its Old Building
What Do Managers Do?
Learning to Manage
Small-Business Management
Skills & Tools: Career Tips for Today's and Tomorrow's Managers
Closing Case: The Studious Entrepreneur Behind Staples
The Evolution of Management Thought
The Changing Workplace: CEO Carol Bartz: High-Tech Survivor
The Practice and Study of Management
The Universal Process Approach
The Operational Approach
The Behavioral Approach
The Systems Approach
The Global Manager: Toyota Speeds Up Delivery with New Build-to-Order System
The Contingency Approach
The Era of Management by Best Seller: Proceed with Caution
Skills & Tools: Recommended Periodicals for Staying Current in the Field of Management
Closing Case: History Matters at This Wisconsin Boat Builder
The Changing Environment of Management
The Changing Workplace: Home Depot Goes Old School
The Social Environment Managing Diversity: Networking Is a Powerful Tool for Black Corporate Directors
The Political-Legal Environment
The Economic Environment
The Technological Environment
Skills & Tools: How Business Leaders Can Help Women Break the Glass Ceiling
Closing Case: Meet Emma--AMD's Computer for the Masses
International Management and Cross-Cultural Competence
The Changing Workplace: MTV's Formula for Success in India
Global Organizations for a Global Economy
Toward Greater Global Awareness and Cross-Cultural Competence
Managing Diversity: Dealing with Religion in the U.S
Workplace Comparative Management
Insights Staffing Foreign Positions
Skills & Tools: Competencies You Need to Develop to Work Effectively in a Foreign Culture
Closing Case: Tell the Kids We're Moving to Kenya
Management's Social and Ethical Responsibilities
The Changing Workplace: A Kinder, Gentler General Electric?
Social Responsibility: Definition and Perspectives Toward Greater Social Responsibility
The Ethical Dimension of Management Encouraging
Ethical Conduct Management
Ethics: MBAs Majoring in Morality
Skills & Tools: An International Code of Ethics
Closing Case: The Housewife
Who Got Up Off the Couch Video Skill Builders
1A Milton Rodriguez, the Passionate Entrepreneur
1B Hewlett-Packard Leverages Global Diversity
The Basics of Planning and Project Management
The Changing Workplace: Plan B (and C and D and...) Coping with Uncertainty
The Essentials of Planning
The Global Manager: Culture Affects
How Planning and Control Are Perceived: Russian Versus Western Views Management by Objectives and Project Planning
Graphical Planning/Scheduling/Control Tools Break-Even Analysis
Skills & Tools: Ten Common Errors to Avoid When Writing a Plan for a New Business
Closing Case: Ford's Hybrid SUV Team Races to the Finish
Strategic Management
The Changing Workplace: Starbucks Tries to Hum a New Strategic
Tune Strategic Management = Strategic Planning + Implementation + Control Thinking Strategically (Including E-Business Strategies)
The Global Manager: A BMW Minivan?
The German Automaker's Risky Mass-with-Class Strategy
The Strategic Management Process
Strategic Implementation and Control Forecasting
Skills & Tools: Reengineering: Strong Medicine for Strategic Ills
Closing Case: Sally Jewel's Market-Driven Strategy at REI
Decision Making and Creative Problem Solving
The Changing Workplace: A Number Cruncher Hits a Career Home Run with the Dodgers Challenges for Decision Makers
Managing Diversity: Are You a Biased Decision Maker?
Making Decisions Group-Aided
Decision Making: A Contingency Perspective Managerial Creativity
Creative Problem Solving
Skills & Tools: How to Construct a Fishbone Diagram
Closing Case: Creativity Drives Canada's Cirque du Soleil Video
Skill Builders: 2A Mary Guerrero-Pelzel, Contractor
2B Planning and Decision Making at Percy Inn
The Changing Workplace: Is Southwest Airlines a Victim of Its Own Success?
What Is an Organization?
Organization Charts
Contrasting Theories of Organization
Organizational Effectiveness Management
Ethics: The Two Faces of Wal-Mart Organizational Cultures
Skills & Tools: How to Build Your Organization's Learning Capability
Closing Case: A Country Called Microsoft
Organizing in the Twenty-First Century
The Changing Workplace: Business NOT as Usual at W. L. Gore: Contingency Design
The Global Manager: A Globe-Trotting Organizational Thinker
Looks at the Future of Work Organizations
Basic Structural Formats
Contingency Design Alternatives Effective Delegation
The Changing Shape of Organizations
Skills & Tools: If You Want to Be Delegated Important Duties, Then Demonstrate a Lot of Initiative
Closing Case: A Virtually Great New Business for UPS
Human Resource Management
The Changing Workplace: How the Container Store
Finds Employees
Who Fit Human Resource Strategy: A People-Centered Approach
Recruitment and Selection Managing Diversity: Diversity Goes Global Performance
Appraisal Training Contemporary Human Resource Challenges and Problems
Skills & Tools: How to Handle the Job Interview Successfully
Closing Case: How UPS Delivers Objective Performance Appraisals
Communicating in the Internet Age
The Changing Workplace: Communication Is Key For Motorola's New CEO
The Communication Process
Dynamics of Organizational Communication
Management Ethics: Keeping Blogs in Check Communication
Problems and Promises in the Internet Age
Becoming a Better Communicator
Skills & Tools: Harvard's Sarah McGinty Tells How to Develop Your Speaking Style
Closing Case: Don't Just Check the Box Video
Skill Builders: 3A Organization Structures at Green Mountain Coffee Roasters
3B Managing Human Capital at Accenture
Motivating Job Performance
The Changing Workplace: Pat McGovern Motivates Through
Respect Motivation Theories
The Global Manager: Paying Employees to Go on a Global Search for Self-Actualization Motivation
Through Job Design Motivation
Through Rewards Motivation
Through Employee Participation Motivation
Through Quality-of-Work-lLife Programs
Skills & Tools: Stress Management 101
Closing Case: Employee Involvement = Loyalty at Genencor
Group Dynamics and Teamwork
The Changing Workplace: Do Business and Friendship Mix in the Workplace?
Fundamental Group Dynamics
Group Development Organizational
Politics Management
Ethics: How Do You Feel About Organizational Politics
Conformity and Groupthink Teams, Teamwork, and Trust
Skills & Tools: How to Use Cooperative Conflict to Avoid Groupthink
Closing Case: Thirteen Time Zones Can't Keep Lucent's Virtual Team from Succeeding
Influence, Power, and Leadership
The Changing Workplace: "eBay's Secret Weapon: CEO Meg Whitman" Influence Tactics in the Workplace Power Leadership Managing Diversity: P
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