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9780538882422

The Management and Control of Quality

by ;
  • ISBN13:

    9780538882422

  • ISBN10:

    0538882425

  • Edition: Disk
  • Format: Hardcover
  • Copyright: 1998-06-01
  • Publisher: South-Western Pub
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Supplemental Materials

What is included with this book?

Summary

Provides an introduction to quality management principles, focuses on the management system which deal with customer needs & technical issues, tools & techniques addressing the quality assurance system from the perspective of ISO 9000. DLC: Quality control.

Table of Contents

Prefacio xvii
1 El Sistema De Calidad 1(114)
Introduccion a la Calidad
3(36)
Calidad en sistemas de manufactura y de servicio
39(32)
Filosofia de la administracion de la calidad
71(44)
2 Teams De Administracion De La Calidad 115(446)
Administracion que busca calidad y un elevado rendimiento
117(55)
Enfoque en los clientes
172(48)
Liderazgo y planeacion estrategica
220(55)
Desarrollo y administracion de recursos humanos
275(64)
Administracion de los procesos
339(57)
Herramientas para la administracion de procesos
396(73)
Administracion de la medicion y de la informacion estrategica
469(53)
Formacion y mantenimiento de organizaciones de la calidad total
522(39)
3 Temas Tecnicos Sobre La Calidad 561
Aseguramiento de la calidad
563(85)
Fundamentos del control estadistico de los procesos
648(74)
Temas adicionales en el control estadistico de los procesos
722(30)
Confiabilidad
752
Apendices A-1

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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