Management and the Control of Quality with Student CD-ROM

by Evans, James R.; Lindsay, William M.

• ISBN13: 9780324066807
• ISBN10: 0324066805
• Edition: CD
• Format: Hardcover
• Copyright: 2001-06-15
• Publisher: South-Western College Pub

Summary

The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession.

Table of Contents

The Quality System	p. 1
Introduction to Quality	p. 3
Total Quality in Organizations	p. 47
Philosophies and Frameworks	p. 89
The Management System	p. 153
Focusing on Customers	p. 155
Leadership and Strategic Planning	p. 219
Human Resource Practices	p. 285
Process Management	p. 359
Performance Measurement and Strategic Information Management	p. 447
Technical Issues in Quality	p. 507
Statistical Thinking and Applications	p. 509
Quality Improvement	p. 581
Quality Control	p. 643
Statistical Process Control	p. 685
Reliability	p. 763
The Quality Organization	p. 797
Building and Sustaining Total Quality Organizations	p. 799
Areas for the Standard Normal Distribution
Factors for Control Charts
Random Digits
Binomial Probabilities
Poisson Probabilities
Values of e[superscript -iN]
Solutions to Even-Numbered Problems
Index
Table of Contents provided by Blackwell. All Rights Reserved.