IS Management Handbook, 8th Edition

by Brown; Carol V.

• ISBN13: 9780849315954
• ISBN10: 0849315956
• Edition: 8th
• Format: Hardcover
• Copyright: 2003-06-26
• Publisher: Auerbach Public

Summary

IT management and staff are called upon to perform the almost-impossible tasks of evaluating, purchasing, integrating, and maintaining complex IT systems, and directing these systems to meet the ever-changing goals of an organization. Add to that the spending restraints of a down economy, and IT managers find themselves in need of a thoughtful, real-world guide that can maximize resources and bring efficiency to often chaotic environments.IS Management Handbook, Eighth Edition details how IT professionals can align people, information, and technology with the strategic goals of an organization. The handbook offers technical and business insight from dozens of leading names from the technology sector, with a major focus on maximizing the performance of existing resources during tough economic times.The handbook provides the information that allows IT managers to effectively organize people and processes, and efficiently integrate and maintain infrastructure, applications, support systems, e-business tools, and databases.

Table of Contents

ACHIEVING STRATEGIC IT ALIGNMENT

Strategic Capabilities

Assessing IT/Business Alignment, J. Luftman

IT Capabilities, Business Processes, and Impact on the Bottom Line, W,R. King

Facilitating Transformations in IT: Lessons Learned Along the Journey, S. Norman and R.A. Zawacki

Strategic Information Technology Planning and the Line Manager's Role, R. Heckman

Running Information Services as a Business, R.M. Kesner

Managing the IT Procurement Process, R. Heckman

Performance Metrics for IT Human Resource Alignment, C.V. Brown

Is It Time for an IT Ethics Program? F.H. Grupe, T. Garcia-Jay, and W. Kuechler

IT Leadership Roles

The CIO in the Era of Dislocation, J.E. Showalter

Leadership Development: The Role of the CIO, B.S. Bolton

Designing a Process-Based IT Organization, C.V. Brown and J.W. Ross

Sourcing Alternatives

Preparing for the Outsourcing Challenge, N.D. Meyer

Managing Information Systems Outsourcing, S.Y. Scott

Offshore Development: Building Relationships across International Boundaries, H. Davey and B. Allgood

Application Service Providers, M. Raisinghani and M. Kwiatkowski

DESIGNING AND OPERATING AN ENTERPRISE INFRASTRUCTURE

Managing a Distributed Computing Environment

The New Enabling Role of The IT Infrastructure, J.W. Ross and J.F. Rockart

U.S. Telecommunications Today, N. Economides

Information Everywhere , P. Tarasewich and M. Warkentin

Developing and Maintaining the Networking Infrastructure

Designing and Provisioning an Enterprise Network, H. Gelman

The Promise of Mobile Internet: Personalized Services, H. Topi

Virtual Private Networks with Quality of Service, T. Clark

Storage Area Networks Meet Enterprise Data Networks, L.M. Lindgren

Data Warehousing

Data Warehousing Concepts and Strategies, B. Bordoloi, S.M. Neikes, S. Sircar, and S.E. Yager

Data Marts: Plan Big, Build Small, J. van den Hoven

Data Mining: Exploring the Corporate Asset, J. Weir

Data Conversion Fundamentals, M. Zimmer

Quality Assurance and Control

Service Level Management Links IT to the Business, J. Butler

Information Systems Audits: What's in It for Executives, V. Raval and U. G. Gupta

Security and Risk Management

Cost-Effective IS Security Via Dynamic Prevention and Protection, C. Klaus

Reengineering the Business Continuity Planning Process, C.B. Jackson

Wireless Security: Here We Go Again, A. Louw and W.A. Yarberry, Jr.

Understanding Intrusion Detection Systems, P. Mell

PROVIDING APPLICATION SOLUTIONS

New Tools and Applications

Web Services: Extending Your Web, R. VanTol

J2EE vs. .NET: An Application Development Perspective, V. Ramesh and A. Sengupta

XML: Information Exchange, J. van den Hoven

Software Agent Orientation: A New Paradigm, R. Vinaja and S. Sircar

Systems Development Approaches

The Methodology Evolution: From None, to One-Size-Fits-All, to Eclectic, R.L. Glass

Usability: Happier Users Mean Greater Profits, L. Hohmann

UML: The Good, the Bad and the Ugly, J. Erickson and K. Siau

Use Case Modeling, D.R. Chand

Extreme Programming and Agile Software Development Methodologies, L. Lindstrom and R. Jeffries

Component-Based IS Architecture, L. Waguespack and W.T. Schiano

Project Management

The Seven Deadly Sins of Cost Estimating, J.I. Feldman

Does Your Project Risk Management System Do the Job? R.B. Lanza

Managing Development in the Era of Complex Systems, H.W. Ryan

Reducing IT Project Complexity, J.P. Murray

Software Quality Assurance

Software Quality Assurance Activities, P. Perryman Kuver

Six Myths About Managing Software Development, L. G. Hayes

Ethical Responsibility for Software Development , J.C. Sipior and Burke T. Ward

LEVERAGING E-BUSINESS OPPORTUNITIES

E-Business Strategy and Applications

Building an E-Business Strategy, G. Hackbarth and W. J. Kettinger

Surveying the E-Landscape: New Rules of Survival, R. Krovi

E-Procurement: Business and Technical Issues, T. M. Rajkumar

Evaluating the Options for Business-to-Business E-Commerce, C. Ranganathan

The Role of Corporate Intranets, D. Jovin

Integrating Web-Based Data into a Data Warehouse, Z. Huang, L.-d. Chen, and M.N. Frolick

At Your Service: .NET Redefines the Way Systems Interact, D.

Security and Privacy Issues

Dealing with Data Privacy Protection, F.H. Grupe, W. Kuechler, and S. Sweeney

A Strategic Response to the Broad Spectrum of Internet Abuse, J.C. Sipior and B.T. Ward

World Wide Web Application Security, S. Scanlon

FACILITATING KNOWLEDGE WORK

Providing Support and Controls

Improving User Satisfaction with End-User Support, N.C. Shaw, F. Niederman, and J.-E. Lee-Partridge

Internet Acceptable Usage Policies, J.E. Gaskin

Managing Risks in User Computing, S.D. Allen-Senft and F. Gallegos

Reviewing User-Developed Applications, S.M. Williford

Security Actions during Reduction in Workforce Efforts, T.J. Bray

Supporting Remote Workers

Supporting Telework: Obstacles and Solutions, H. Topi

Virtual Teams: The Cross-Cultural Dimension, A. Massey

When Meeting Face-to-Face is Not the Best Option, N. Settle-Murphy

Knowledge Management

Sustainable Knowledge: Success in a Information Economy, S. Robbins

Knowledge Management--Coming Up the Learning Curve, R. Hoving

Building Knowledge Management Systems, B.J. Bowman

Preparing for Knowledge Management: Process Mapping, R.M. Kesner