IS Management Handbook, Seventh Edition

by Brown; Carol V.

• ISBN13: 9780849398209
• ISBN10: 0849398207
• Edition: 7th
• Format: Hardcover
• Copyright: 1999-10-28
• Publisher: Auerbach Public

Summary

In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques from top IS experts.This edition explains state-of-the-art technologies, innovative management strategies, and practical step-by-step solutions for surviving and thriving in today's demanding business environment. The IS Management Handbook outlines how to effectively manage, adapt and integrate new technology wisely, providing guidance from 70 leading IS management experts in every important area. This reference enables its readers to ensure quality, contain costs, improve end-user support, speed up systems development time, and solve rapidly changing business problems with today's IS technology.

Table of Contents

Introduction	xv
SECTION 1 ACHIEVING STRATEGIC IT ALIGNMENT	1	(184)
IT Leadership Roles
The New Enabling Role of the IT Infrastructure	5	(14)
Jeanne W. Ross
John F. Rockart
Partnering Roles of the IS Executive	19	(8)
Carol V. Brown
Ephraim R. McLean
Detmar W. Straub
Knowledge Management---Coming Up the Learning Curve	27	(14)
Ray Hoving
The CIO Role in the Era of Dislocation	41	(8)
James E. Showalter
Strategic IT Capabilities
The IS Executive and Strategic Planning	49	(14)
Philip N. James
Integrated Systems Planning: A Holistic Model	63	(10)
Yannis A. Pollalis
Strategic Information Technology Planning and the Line Manager's Role	73	(10)
Robert Heckman
Managing Advanced Information Technology	83	(12)
Louis Fried
Moving the IT Work Force to a Client/Server Environment	95	(14)
Eileen Birge
Redesigning the IT Organization for the Information Age	109	(12)
Bernard H. Boar
Successfully Hiring and Retaining IT Personnel	121	(12)
John P. Murray
Outsourcing vs. Internal Provisioning
Preparing for the Outsourcing Challenge	133	(10)
N. Dean Meyer
IT Performance Turnaround---The Outsourcing Alternative	143	(8)
Richard D. Hays
Support Services Outsourcing	151	(6)
William J. Beaumont
Managing the IT Procurement Process	157	(16)
Robert Heckman
Control of Information Systems Outsourcing	173	(12)
S. Yvonne Scott
SECTION 2 DESIGNING AND OPERATING AN ENTERPRISE INFRASTRUCTURE	185	(210)
Distributed Computing Environments
Client/Server Computing: Politics and Solutions	191	(10)
Steve Guynes
John Windsor
Culture Change: A Client/Server Enabler	201	(10)
Stewart L. Stokes, Jr.
Shifting to Distributed Computing	211	(14)
Richard Ross
Improving Data Center Productivity and Effectiveness	225	(8)
John P. Murray
Telecommunications Management
U. S. Telecommunications Today	233	(16)
Nicholas Economides
Operating Standards for LANs	249	(8)
Leo Wrobel
Virtual Networking Management and Planning	257	(12)
Trenton Waterhouse
Successful Network Implementations	269	(10)
Patrick McBrayer
Integrating Electronic Messaging Systems and Infrastructures	279	(16)
Dale Cohen
Data Warehousing
Data Warehousing Concepts and Strategies	295	(20)
Stefan M. Neikes
Sumit Sircar
Bijoy Bordoloi
Data Marts: Plan Big, Build Small	315	(6)
John van den Hoven
A Framework for Developing Enterprise Data Warehouses	321	(10)
Ali H. Murtaza
Data Mining: Exploring the Corporate Asset	331	(8)
Jason Weir
Data Conversion Fundamentals	339	(16)
Michael Zimmer
Quality Assurance and Control
Quality Information Services	355	(10)
Joe R. Briones
Information Systems Audits: What's in It for Executives?	365	(8)
Vasant Raval
Uma G. Gupta
Security and Risk Management
Key Factors to Strengthen the Disaster Contingency and Recovery Planning Process	373	(10)
Michael J. Cerullo
Virginia Cerullo
Taking an Adaptive Approach to IS Security	383	(12)
Christopher Klaus
SECTION 3 PROVIDING APPLICATION SOLUTIONS	395	(190)
New Tools and Applications
IT-Enhanced Productivity and Profitability	399	(6)
William R. King
The Use of Intelligent Agents for Decision-Making: An Analysis of the State of the Art	405	(14)
Roberto Vinaja
Sumit Sircar
Analyzing Agents for Electronic Commerce	419	(12)
Shouhong Wang
Java™: The Language and Its Supporting Technologies	431	(12)
V. Ramesh
Systems Development Approaches
The Methodology Evolution: From None, to One-Size-Fits-All, to Eclectic	443	(8)
Robert L. Glass
Strategic Use of JAD	451	(12)
Michael C. Kettelhut
User-Centered Design	463	(18)
James J. Kubie
L. A. Melkus
R. C. Johnson, Jr.
G. A. Flanagan
Database Development Methodology and Organization	481	(10)
Sanjiv Purba
Project Management
Project Success and Customer Needs	491	(10)
Richard H. Deane
Thomas B. Clark
A. P. (Dennis) Young
Win-Win Projects	501	(8)
Stanley H. Stahl
Managing the User/IS Relationship	509	(8)
Ann S. Angel
Reengineering Project Challenges	517	(10)
Varun Grover
Seung Ryul Jeong
James T. C. Teng
Managing Development in the Era of Complex Systems	527	(6)
Hugh W. Ryan
Software Quality Assurance
Meeting the Software Challenge	533	(16)
Sami J. Albanna
Joe Osterhaus
Analyses of Software Quality and Auditing	549	(14)
David C. Chou
Amy Y. Chou
Software Testing Basics and Guidelines	563	(12)
Christine B. Tayntor
Ethical Responsibility for Software Development	575	(10)
Janice C. Sipior
Burke T. Ward
SECTION 4 EXPLOITING WEB TECHNOLOGIES	585	(112)
E-Commerce Opportunities and Challenges
Creating Electronic Markets in Business-to-Business Commerce	589	(16)
James A. Senn
E-Commerce Issues for External Web Sites	605	(8)
Andrew Urbaczewski
Leonard M. Jessup
Intranet Applications
Developing Corporate Intranets	613	(10)
Diana Jovin
Designing a Business-Justified Intranet Project	623	(12)
Richard L. Ptak
Extranet Applications
Expanding the Reach of Electronic Commerce: The Internet EDI Alternative	635	(14)
James A. Senn
Implementing and Supporting Extranets	649	(12)
Phillip Q. Maier
Policy and Development Issues
Internet Security and Firewall Policies	661	(20)
William Hugh Murray
Implementing the First Web Site	681	(6)
Lee A. Freeman
Leonard M. Jessup
Internet Acceptable Usage Policies	687	(10)
James E. Gaskin
SECTION 5 FACILITATING KNOWLEDGE WORK	697	(70)
Support for End Users
Helping Users Help Themselves	699	(8)
James A. Larson
Carol L. Larson
Supporting Telework	707	(12)
Heikki Topi
Information Sharing Within Organizations	719	(8)
Randall H. Russell
Controls for User-Developed Applications
End-User Computing Control Guidelines	727	(12)
Ron Hale
Control Issues in End-User Computing and Applications	739	(10)
Sandra D. Allen-Senft
Frederick Gallegos
Reviewing End-User Applications	749	(18)
Steven M. Williford
Index	767