The Management Of Hotel Operations

by Jones, Peter; Lockwood, Andrew

• ISBN13: 9780826462947
• ISBN10: 0826462944
• Edition: 1st
• Format: Paperback
• Copyright: 2002-05-13
• Publisher: Cengage Learning EMEA

Summary

The Management of Hotel Operations adopts an innovative approach to the study of hotel management based on the concept of key result areas. The book identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and examines alternative strategies for achieving successful performance. The authors have drawn both on current industry practice and on recent research and theoretical studies to demonstrate how hotel management can be made more effective. Throughout the text, a hotel is broadly defined to enable comparisons between independent hotels, chain hotels, hostel accommodation and hospitals. The Management of Hotel Operations is an invaluable textbook for students on degree, BTEC Higher and HCIMA Part B courses in hotel management. It also has much to offer managers in industry.

Table of Contents

Understanding Hotel Operations

Managing in the Hotel Business

Protecting Assets

Improving Employee Performance

Managing Demand and Supply

Increasing Income

Managing Customer Service

Improving Productivity

Managing Quality

Managing The Key Result Areas

Table of Contents provided by Publisher. All Rights Reserved.