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9780826462947

The Management Of Hotel Operations

by ;
  • ISBN13:

    9780826462947

  • ISBN10:

    0826462944

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2002-05-13
  • Publisher: Cengage Learning EMEA

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Supplemental Materials

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Summary

The Management of Hotel Operations adopts an innovative approach to the study of hotel management based on the concept of key result areas. The book identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and examines alternative strategies for achieving successful performance. The authors have drawn both on current industry practice and on recent research and theoretical studies to demonstrate how hotel management can be made more effective. Throughout the text, a hotel is broadly defined to enable comparisons between independent hotels, chain hotels, hostel accommodation and hospitals. The Management of Hotel Operations is an invaluable textbook for students on degree, BTEC Higher and HCIMA Part B courses in hotel management. It also has much to offer managers in industry.

Table of Contents

Understanding Hotel Operations
Managing in the Hotel Business
Protecting Assets
Improving Employee Performance
Managing Demand and Supply
Increasing Income
Managing Customer Service
Improving Productivity
Managing Quality
Managing The Key Result Areas
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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