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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

by Berry, Leonard; Seltman, Kent

ISBN13:
9781260011838
ISBN10:
1260011836
Edition: 1st
Format: Paperback
Copyright: 2017-05-23
Publisher: McGraw Hill
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations > ISBN13: 9781260011838

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Acknowledgments

Chapter 1: The 100-Year Brand

Chapter 2: Preserving a Patient-First Legacy

Chapter 3: Practicing Team Medicine

Chapter 4: Practicing Destination Medicine

Chapter 5: Partnering for Leadership

Chapter 6: Hiring for Values-and Talent

Chapter 7: Orchestrating the Clues of Quality

Chapter 8: Creating, Extending, and Protecting the Brand

Chapter 9: Investing in Tomorrow's Organization

Chapter 10: Realizing Human Potential

Index

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