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Part One: Introduction
Chapter 1: The Exceptional Manager: What You Do, How You Do It
Chapter 2: Management Theory: Essential Background for the Successful Manager
Part Two: The Environment of Management
Chapter 3: The Manager's Changing Work Environment and Ethical Responsibilities: Doing the Right Thing
Chapter 4: Global Management: Managing across Borders
Part Three: Planning
Chapter 5: Planning: The Foundation of Successful Management
Chapter 6: Strategic Management: How Exceptional Managers Realize a Grand Design
Chapter 7: Individual and Group Decision Making: How Managers Make Things Happen
Part Four: Organizing
Chapter 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization
Chapter 9: Human Resource Management: Getting the Right People for Managerial Success
Chapter 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager
Part 5: Leading
Chapter 11: Managing Individual Differences and Behavior: Supervising People as People
Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
Chapter 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader
Chapter 15: Interpersonal & Organizational Communication: Mastering the Exchange of Information
Part 6: Controlling
Chapter 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness
