did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780324423013

Management Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)

by ; ;
  • ISBN13:

    9780324423013

  • ISBN10:

    0324423012

  • Edition: 9th
  • Format: Hardcover
  • Copyright: 2007-05-21
  • Publisher: South-Western College Pub
  • View Upgraded Edition
  • Purchase Benefits
List Price: $353.99 Save up to $1.77
  • Buy New
    $352.22
    Add to Cart Free Shipping Icon Free Shipping

    USUALLY SHIPS IN 24-48 HOURS

Supplemental Materials

What is included with this book?

Summary

MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.

Table of Contents

Management Concepts
Management: An Overview
Management Thought: Past and Present
Management Ethics and Social Responsibility
Management?s Commitment to Quality and Productivity
Planning and Decision Making
The Manager?s Environment
Organizational Planning
Strategic Planning and Strategic Management
Making Decisions
Organizing
Organizing Principles
Organizational Design
Organizational Structure and Change
Staffing and Leading
Staffing
Communication: Interpersonal and Organizational
Human Motivation
Leadership
Team Management and Conflict
Controlling
Information Management Systems
Controlling: Purpose and Process
Control Techniques
Special Concerns
International Management
Succeeding in Your Organization
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program