Management in Social Work, Third Edition

by Coulshed, Veronica; Mullender, Audrey; Jones, David N.; Thompson, Neil

• ISBN13: 9781403918376
• ISBN10: 1403918376
• Edition: 3rd
• Format: Paperback
• Copyright: 2006-09-04
• Publisher: Palgrave Macmillan

Summary

Management in Social Work is widely recognised as an indispensable guide to the subject. This third edition retains the book's characteristic strengths - accessibility, comprehensive coverage and a down-to-earth style - while bringing its treatment of legislation, policy and procedure right up to date in light of central government's modernising agenda for social work and including important new material to develop readers' confidence and skills in the context of learning organisations. All social workers are required to manage and be accountable. Effectiveness and value for money are part of the social worker's contract of trust with the public, but this does not mean abandoning compassion, integrity or the determination to uphold the humane purposes of social welfare organisations. Taking their stand in daily life as it really is for social workers on the ground, the authors explore the links between social work and current management approaches and values. They show how management theory itself is moving towards a more open and cooperative model and demonstrate that it can serve an agenda of empowerment, equipping social workers at every level to question procedures, shape policy and improve services. This book is essential reading for students and practitioners alike, particularly those who need to understand organisation and management theory for study purposes and those who aspire to move into social work management or have been recently promoted. Book jacket.

Author Biography

VERONICA COULSHED, Head of Applied Social Studies at the University of Sunderland, was the original author of Management in Social Work. AUDREY MULLENDER is Principal of Ruskin College, Oxford. DAVID N. JONES is a government adviser on service improvement. NEIL THOMPSON is a Director of Avenue Consulting Ltd.

Table of Contents

List of figures	x
Acknowledgement	xi
Introduction	1	(11)
Aims of the book	1	(2)
The managerial context of social work	3	(5)
A note on terminology and language	8	(1)
Producing this edition	9	(1)
Structure of the book	10	(2)
1 Why study management?	12	(11)
The relevance of management theory to social work	12	(1)
Why all social workers are managers	13	(5)
Should all managers be social workers?	18	(5)
2 Management theory and organisational structures	23	(28)
Scientific managerialism: classical theories	24	(5)
Organisational structures	29	(6)
Human relations theorists	35	(8)
The organisation becoming more complex: the systems model	43	(6)
Where are we now? Complexity and the challenge of constant change	49	(2)
3 Cultural change and quality standards	51	(38)
Culture	51	(4)
Quality	55	(19)
Managing change	74	(14)
Conclusion	88	(1)
4 Management as vision, strategy and leadership, or management of uncertainty?	89	(42)
Vision and mission: the link with strategic planning	89	(3)
Strategy	92	(3)
Operational planning	95	(3)
Leadership role and style	98	(4)
Using power responsibly	102	(5)
Leadership and management tasks	107	(22)
Beyond leadership: the management of uncertainty	129	(1)
Conclusion	130	(1)
5 Matching people and jobs	131	(30)
Job analysis	132	(2)
Job description	134	(1)
Person specification	135	(1)
Recruitment	136	(2)
Shortlisting	138	(4)
Selection	142	(16)
Induction and departure: rites of passage	158	(2)
Conclusion	160	(1)
6 The human resource: meeting the needs of staff	161	(39)
Supervision	161	(10)
Performance appraisal	171	(5)
Staff development	176	(4)
Staff care	180	(11)
Self-help support and self-directed learning	191	(8)
Conclusion	199	(1)
7 Managing diversity	200	(20)
Anti-discrimination legislation	200	(4)
Equal opportunities policies	204	(3)
Representativeness in the labour market	207	(3)
Opening up our thinking about work	210	(9)
Conclusion	219	(1)
8 Conclusion	220	(5)
Personal style and principles: time to invent anti-oppressive policy?	221	(1)
And the world moves on	222	(3)
References	225	(13)
Index	238