Management and Supervision in Law Enforcement

by Bennett, Wayne W.; Hess, Karen M.

• ISBN13: 9780314067517
• ISBN10: 0314067515
• Format: Hardcover
• Copyright: 1996-02-01
• Publisher: West Group

Summary

This text provides a comprehensive overview of the responsibilities of managers and supervisors in law enforcement. It explores their jobs and the complicated relationships with all members of the law enforcement agency. This text emphasizes a proactive approach to law enforcement, anticipating what the future holds.

Table of Contents

Foreword	v
About the Authors and Acknowledgments	xvii
List of Abbreviations and Acronyms	xviii
How to Use This Book	xix
SECTION ONE Management and Supervision: An Overview	1	(104)
The Law Enforcement Organization	3	(34)
The Role of the Manager in Law Enforcement	37	(36)
The Manager and Leadership	73	(32)
SECTION TWO Basic Management/Personal Skills	105	(198)
Communication: A Critical Management Skill	107	(43)
Problem Solving and Decision Making	150	(37)
Time Management: Minute by Minute	187	(34)
Budgeting and Managing Costs Creatively	221	(37)
Hiring Personnel and Dealing with Unions	258	(45)
SECTION THREE Managers and the Skills of Others	303	(134)
Managers as Developers	305	(41)
Training and Beyond	346	(60)
Motivation: Theory and Practice	406	(31)
SECTION FOUR Managing Problems	437	(166)
Morale: Fostering a "Can Do" Approach	439	(28)
Discipline and Problem Behaviors	467	(38)
Complaints and Grievances	505	(24)
Conflict---It's Inevitable	529	(35)
Stress	564	(39)
SECTION FIVE Getting the Job Done ... Through Others	603	(2)
Deploying Law Enforcement Resources	605	(46)
Law Enforcement Productivity	651	(27)
Performance Appraisals and Evaluation	678	(62)
Managing for the Future	740
Appendixes	A-1
Glossary	GL-1
Author Index	IN-1
Subject Index	IN-7