Managerial Communication: Strategies and Applications

by SMELTZER

• ISBN13: 9780256170818
• ISBN10: 0256170819
• Edition: 2nd
• Format: Hardcover
• Copyright: 2001-09-28
• Publisher: McGraw-Hill/Irwin

Summary

Managerial Communication: Strategies and Applications focuses on skills and strategies that managers need in today's workplace. The first edition of Managerial Communication stood out in the field for its strategic approach, solid research base, comprehensive range of topics, its even-handed examination of oral and written channels, and its focus on managerial (as opposed to entry-level) competencies. The overriding principle for the revision was to preserve the book's key strengths while bringing it in line with the early twenty-first century workplace. The chapters have been streamlined and condensed to meet the needs of a busy contemporary manager and content was added to reflect current business practices.In short, the second edition preserves the best features of the first edition, while bringing them up to date and presenting them in a concise, easy to read format. Today's managers will learn the skills and strategies necessary for successful and effective business communication.

Table of Contents

Part 1:Managing In Modern Organizations

Ch. 1 The Role of Communication in Contemporary Organizations

Ch. 2 The Managerial Communication Process

Ch. 3 Technologically Mediated Communication

Part 2:Managerial Writing Strategies

Ch. 4 The Writing Process

Ch. 5 Contemporary Managerial Writing Style

Ch. 6 Routine Documents

Ch. 7 Management Reports and Proposals

Part 3:Strategies for Receiving and Interpreting Messages

Ch. 8 Managerial Listening: The Key Skill

Ch. 9 Nonverbal Communication in Management

Part 4:Interpersonal Communications Strategies

Ch. 10 Conflict Management

Ch. 11 Managerial Negotiation

Ch. 12 Intercultural Managerial Communication

Part 5:Formal Oral Communication Strategies

Ch. 13 Interviews

Ch. 14 Meetings

Ch. 15 Formal Presentations