Manager's Desktop Consultant : Just-in-Time Solutions to the Top People Problems That Keep You up at Night

by Essex, Louellen N.

• ISBN13: 9780891062332
• ISBN10: 0891062335
• Format: Paperback
• Copyright: 2007-10-01
• Publisher: Consortium Book Sales & Dist

Summary

Managing conflict with peers who aren't team players? Want advice on what to do when staff members demonstrate resistance to change? Next time you need expert help with a people management challenge, turn to this "guide on the side"-the next best thing to a personal leadership coach. Zeroing in on six crucial problem areas-from managing difficult bosses to dealing with organizational politics-it offers quick and easy access to a compendium of proven strategies, tactics, and tools for tackling these issues head-on. Through detailed scenarios, Essex and Kusy describe each problem situation and lay out the key action strategies necessary to achieve management success. Book jacket.

Author Biography

Louellen N. Essex, PhD, a Fellow of the Carlson School of Management's Executive Education Center at the University of Minnesota, she also is an adjunct faculty member at the University of St. Thomas Mitchell E. Kusy, PhD, is a distinguished visiting professor at the University of Auckland, New Zealand

Table of Contents

About the Authors	p. xi
Introduction: Why Manager's Desktop Consultant?	p. xiii
Managing and Leading Change	p. 1
Dealing with Staff Resistance	p. 2
Creating a Change Management Plan	p. 10
Creating an Effective Strategic Planning Process	p. 20
Building Collaboration and Teamwork	p. 33
Building Collaboration Within a Work Unit	p. 38
Building Collaboration Within a Cross-Functional Team	p. 47
Building Collaboration Across Multiple Work Units	p. 53
Facilitating a Team-Building Retreat	p. 56
Managing Performance Issues	p. 63
Assessing Performance Problems	p. 65
Dealing with Staff Members Who Don't Carry Their Weight	p. 70
Managing Staff Members Who Perform Below Established Standards	p. 72
Dealing with Staff Members Who Work Poorly with Others	p. 76
Managing the Performance of Organizational Stars	p. 80
Managing Conflict	p. 87
Predicting Organizational Conflict	p. 87
Choosing a Conflict Management Approach	p. 90
Communicating to Reduce Defensiveness	p. 99
Dealing with Peers Who Aren't Team Players	p. 101
Establishing an Effective Working Relationship with a Difficult Boss	p. 105
Dealing with Organizational Politics	p. 111
Understanding How Things Get Done in Your Organization	p. 111
Creating a Base of Influence and Leadership Potency	p. 116
Gaining Credibility and Recognition for You and Your Staff	p. 120
Establishing Yourself as a New Leader	p. 125
Developing an Approach to Entering a Group as a New Leader	p. 126
Dealing with Peers When Promoted from Within	p. 137
Epilogue: Our Final Words of Advice	p. 145
References	p. 157
Index	p. 159
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