Managers As Facilitators A Practical Guide to Getting Work Done in a Changing Workplace

by Weaver, Richard G.; Farrell, John D.

• ISBN13: 9781576750544
• ISBN10: 157675054X
• Format: Paperback
• Copyright: 1999-01-11
• Publisher: Berrett-Koehler Publishers

Summary

A valuable model for transforming managers into dynamic, productive facilitators.

Author Biography

Richard G. Weaver is a consultant, facilitator, speaker, trainer, and executive coach with an extensive background in the dynamics of organizational change. Using his highly interactive style, he has created experiences through which clients have galvanized into teams, explored the barriers to their success, and identified and executed their most productive action plans. He has worked extensively with such clients as AT&T, AMOCO Production Company, and Chrysler Corporation. Dr. Weaver has worked in social agencies (from Group and Family Worker to Executive Director) and in business (Marketing Manager at the International Small Enterprise Development Center and Director of Quality Service Management at the Carlson Companies), and for the last six years has run his own successful consulting firm, New Possibilities. Dr. Weaver has a Master of Science in Education (University of Dayton), Master of Business Administration (Wright State University), and a Ph.D. in Human and Organizational Systems (The Fielding Institute).
John D. Farrell is a consultant, facilitator, speaker, trainer, and executive coach with an extensive background in strategic planning and management. Using his business and facilitation skills he has helped a wide variety of organizations develop new strategies, achieve goals, and create more productive, supportive work environments. His clients have included AT&T, the University of Minnesota, the Greater Minneapolis Chamber of Commerce, Hennepin County, Ramsey County, the Pillsbury Company, and Mike Veeck and the Saint Paul Saints Professional Baseball Club.
After earning a Bachelor of Science degree in Chemical Engineer- ing (University of Illinois), Mr. Farrell held management positions in the chemical industry (Technical Service Engineer with Dow Corning Corporation) and the food industry (Research Manager and Manager of Vendor Quality Improvement with The Pillsbury Company). He is currently Vice President of Member Services for the Greater Minneapolis Chamber of Commerce and founder of his own consult- ing firm, Facilitation Experts.

Table of Contents

Tables and Figures
Preface
Introduction - Facilitator: The Important New Role of Managers	p. 1
Facilitators Focus on Task	p. 15
Clarifying the Charge and Charter of the Group	p. 23
Using Yourself as an Instrument to Help the Group	p. 39
Benefiting from Individual Differences	p. 53
Understanding Group Interaction and Development	p. 65
Dealing with Conflict	p. 87
The Process of Effective Facilitation	p. 105
Active Listening: The Most Important Facilitation Skill	p. 133
Facilitation Is Boundary Management	p. 147
Facilitation Is Change Management	p. 173
Quick Fix: Solutions to Common Problems	p. 199
References	p. 233
Index	p. 235
About the Authors	p. 247
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