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9780814474181

A Manager's Guide to Improving Workplace Performance

by
  • ISBN13:

    9780814474181

  • ISBN10:

    0814474187

  • Format: Paperback
  • Copyright: 2007-03-08
  • Publisher: Amacom Books
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Summary

Using case studies and real-life examples, this practical and authoritative book offers a step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions and implementing change.

Author Biography

Roger Chevalier (Rohnert Park, CA) has nearly 30 years of experience as an expert in employee performance and training. He was the Director of Certification for the International Society for Performance Improvement (ISPI) until 2006.

Table of Contents

The manager as coachp. 7
The manager as leaderp. 23
The manager as counselorp. 39
Motivating your playersp. 53
Developing teamworkp. 73
Defining the performance gapp. 89
Identifying the causes of performance problemsp. 101
A performance-assessment case studyp. 117
Selecting the best solutionsp. 131
Managing changep. 143
Evaluating the results of performance-improvement initiativesp. 155
The manager as change agent : a case studyp. 169
Using all the toolsp. 183
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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