Manager's Guide to Motivating Employees 2/E

by Bruce, Anne

• ISBN13: 9780071772976
• ISBN10: 0071772979
• Edition: 2nd
• Format: Paperback
• Copyright: 2011-11-29
• Publisher: McGraw-Hill Education

Summary

Smart managers know an important part of the job is to motivate employees. The best way to achieve this is to create a motivational environment-one in which workers themselves share the responsibility for building a dynamic workplace in which everyone consistently and enthusiastically contributes to the success of the organization.

Table of Contents

Acknowledgments	p. ix
Introduction	p. xi
Motivation Is an Inside Job	p. 1
Motivation: Intrinsic and Extrinsic	p. 2
Kick Up Employee Motivation and Performance Using This Easy Assessment	p. 7
Using This Powerful Motivation Tool	p. 8
Create an Environment of Intrinsic Motivation Through Self-Discovery	p. 10
The Three Most Common Ways to Influence Motivation	p. 14
Relationships: A Key to Better Performance	p. 16
Manager's Checklist for Chapter 1	p. 16
Working with Human Nature	p. 17
Why, What, When, and How Things Happen	p. 17
The Concept of Theory X and Theory Y	p. 18
Human Needs and Response	p. 22
Human Nature at Work	p. 27
Managers-Nurture-Nature-What We Give Attention to Flourishes; What We Ignore Dies	p. 28
Manager's Checklist for Chapter 2	p. 31
Encouraging Entrepreneurial Thinking	p. 33
Make Everyone Feel Like a Business Partner	p. 33
Five Steps to Creating Entrepreneurial Thinkers	p. 34
Help Your Employees Feel As If They Own the Business	p. 46
Engaging Remote Employees to Act as Entrepreneurs	p. 47
The Doctor Is In	p. 49
Manager's Checklist for Chapter 3	p. 51
Linking Motivation to Performance	p. 53
What Is "Performance"?	p. 54
Eight Steps to Help Employees Achieve Higher Performance	p. 55
Be Realistic with Your Performance Goals	p. 63
Expect the Best-and Don't Let It Surprise You	p. 63
Taking Advantage of the Pygmalion Effect to Improve Employee Performance	p. 65
Performance: Drive and Direction	p. 71
Manager's Checklist for Chapter 4	p. 71
Helping Employees Accept Responsibility for Motivation	p. 73
Motivating People with Responsibility and Authority	p. 74
Let People Be Powerful and Magnify Their Potential	p. 75
The Power of Belief: Setting "Perfect Present-Tense Personalized" Goals	p. 79
Redefining the Manager-Employee Relationship	p. 79
Helping Employees Take Responsibility for Their Own Motivation	p. 82
Encourage Accountability	p. 85
Why Do Any of Us Do What We Do?	p. 86
Manager's Checklist for Chapter 5	p. 87
Riding the Waves of Hope and Trust	p. 89
A Surfer-Leader Brands Trust at MedAmerica Billing Services, Inc.	p. 90
A Profound Message about Human Potential	p. 92
Trust Your Employees	p. 93
Reinforcing Hope and Trust	p. 94
The Benefits of a Trusting Organization	p. 97
Passion Turns Zero into a Hero-Teach Employees to Trust in Themselves	p. 99
Let Your Employees Run the Show	p. 100
Inspiring Vision	p. 103
Manager's Checklist for Chapter 6	p. 105
Fun and Motivation = Profits and Productivity	p. 107
The Aussie Who Motivates Leaders with FUN!	p. 108
Physiological Benefits of Humor	p. 110
Fun: An Effective Organizational Strategy	p. 110
Making Work More Enjoyable	p. 113
Manager's Checklist for Chapter 7	p. 118
Attacking the De-Motivators	p. 119
Shooing Away the "Attitude Vultures"	p. 119
You Can Motivate or De-Motivate	p. 122
Fighting De-Motivators	p. 124
Hire the Best	p. 124
Retain the Best	p. 127
Give Employees Honest Feedback, Praise, and Encouragement	p. 129
Build Employees' Confidence	p. 135
Motivating Employees Beyond Fear	p. 137
De-Motivators? What De-Motivators?	p. 139
Manager's Checklist for Chapter 8	p. 140
Clear the Path to Employee Performance	p. 141
Thinking in Terms of the System	p. 141
The Human Side of Operations	p. 144
Stop Workplace Drama	p. 146
Developing Insight into Your Business System	p. 148
Adapting to the System	p. 151
Changing the System	p. 151
Caring for the System	p. 153
Challenge: Understand and Improve the System	p. 155
Manager's Checklist for Chapter 9	p. 156
Inspiring Motivated Teamwork from the Head and the Heart	p. 157
The Human Side of Teamwork	p. 157
Teambuilding: What's Love Got to Do with It?	p. 161
Why the Emphasis on Teams?	p. 163
Google It	p. 166
From HR Thought Leader to Cheerleader	p. 167
Next Man Up Management	p. 171
Affinity Groups, Employee Resource Groups, and Inclusion Meetings Create a Twenty-First Century Workplace	p. 171
Managing Self-Directed Teams	p. 174
Teams, Teams, Teams	p. 177
Manager's Checklist for Chapter 10	p. 177
Unleash the Potential of Synergy	p. 179
Team Members Develop the Potential in Others	p. 180
Benchmark to Inspire Synergy	p. 183
Use All Those Brains Around You	p. 186
Possess the "Eyes to See" Your Employees	p. 188
Rejuvenate for Synergy	p. 190
Increase Energy and You Increase Synergy	p. 191
Working Together Is Organic	p. 192
Manager's Checklist for Chapter 11	p. 193
Conclusion-Driving It All the Way Home	p. 195
Be a Success-Oriented Manager	p. 195
Dig Deep for Ways to Help Employees Become Self-Motivated	p. 196
It's Either Motivation or Mediocrity	p. 197
Employee Development: An Ongoing Challenge in Good Times and Economically Difficult Times	p. 200
Organize a Coaching Program	p. 203
Find Out What Employees Love to Do	p. 206
You Can Be a Motivating Manager!	p. 207
Manager's Checklist for Chapter 12	p. 208
Index	p. 211
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