What is included with this book?
Robert Bacal heads Bacal & Associates, a training and consulting firm, and the Institute for Cooperative Communication, a virtual company that researches and develops instructional materials to teach people how to communicate more effectively.
Preface | p. ix |
A Tale of Two Performance Reviews | p. 1 |
One Fails, One Succeeds | p. 1 |
The Key Questions | p. 4 |
Should You Care? | p. 5 |
What Distinguishes Effective Reviews from Ineffective Reviews? | p. 7 |
Jessica, Mike, and You | p. 17 |
Manager's Checklist for Chapter 1 | p. 18 |
Performance Reviews in the Scheme of Things | p. 20 |
Reviews as Just One Part of a Larger System | p. 21 |
Summing Up | p. 33 |
Other Linkages | p. 33 |
Manager's Checklist for Chapter 2 | p. 37 |
Understanding Performance--Good and Bad | p. 38 |
What Do We Mean by "Performance"? | p. 39 |
The Stuff of Performance--Good and Poor | p. 42 |
Implications for Your Performance Reviews | p. 47 |
Manager's Checklist for Chapter 3 | p. 50 |
Documenting Performance and Rating and Ranking Systems | p. 51 |
So What's the Point of Documentation? | p. 53 |
Rating Systems | p. 56 |
Ranking Systems | p. 61 |
Manager's Checklist for Chapter 4 | p. 65 |
Documenting Performance--Narrative, Critical Incident, MBO, 360-Degree Feedback, and Other Methods | p. 66 |
Narrative | p. 66 |
Critical Incident | p. 71 |
Standards-Based or Management by Objectives | p. 73 |
360-Degree Feedback | p. 77 |
Use of Technological Tools | p. 82 |
Manager's Checklist for Chapter 5 | p. 85 |
Performance Planning--The Answer to Almost Any Review Problem | p. 86 |
What Is Performance Planning? | p. 87 |
By the End of Performance Planning ... | p. 92 |
Step-by-Step Planning Process--Getting It Done | p. 94 |
Planning Meeting Steps | p. 96 |
Manager's Checklist for Chapter 6 | p. 100 |
Review Meetings, Step by Step | p. 102 |
Warm Up and Clarify Expectations and Roles | p. 104 |
Describe and Review the Main Job Tasks and Responsibilities | p. 108 |
Elicit Input from the Employee | p. 109 |
Discuss and Negotiate (Evaluative Component) | p. 111 |
Engage in Performance Improvement Problem-Solving | p. 113 |
Decide on What to Record | p. 114 |
Finish and Plan for Follow-Up | p. 115 |
Manager's Checklist for Chapter 7 | p. 119 |
Diagnosing, Problem Solving, and Ongoing Communication | p. 121 |
What Is Diagnosing Performance Issues? | p. 122 |
How Do You Do It? | p. 125 |
Problem Solving to Remove Barriers | p. 129 |
Ongoing Communication | p. 133 |
Manager's Checklist for Chapter 8 | p. 138 |
Essential Communication Skills | p. 139 |
Communication Facts and Principles | p. 141 |
Generative Skills | p. 142 |
Responding and Eliciting Skills | p. 153 |
Manager's Checklist for Chapter 9 | p. 162 |
The Rewards and Punishment Dilemma | p. 164 |
Imagine a Perfect World | p. 164 |
Back to Our World | p. 166 |
The Rewards and Punishments Dilemma | p. 167 |
The Issue of Punishment | p. 168 |
Addressing the Dilemma | p. 173 |
Summing Up | p. 178 |
Manager's Checklist for Chapter 10 | p. 178 |
Reviews with Employees of Different Stripes | p. 180 |
The Underperforming Employee | p. 181 |
The Performing Employee | p. 193 |
The Excellent Employee | p. 194 |
Manager's Checklist for Chapter 11 | p. 196 |
Facing Real-World Problems | p. 197 |
Managing Disagreements | p. 198 |
Principles of Disagreement Management | p. 199 |
Addressing Biases and Increasing Evaluation Accuracy | p. 203 |
The Soft Stuff Dilemma | p. 207 |
Getting from Bad to Better Systems | p. 209 |
A Really Poor Review System | p. 211 |
Manager's Checklist for Chapter 12 | p. 213 |
Resources for Performance Reviews | p. 215 |
Index | p. 219 |
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