What is included with this book?
Illustrations | xi | ||||
Acknowledgments | xiii | ||||
1 Introduction | 1 | (10) | |||
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4 | (1) | |||
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5 | (1) | |||
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6 | (1) | |||
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7 | (1) | |||
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8 | (3) | |||
2 Profile of Small Communities and Chief Executives | 11 | (22) | |||
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11 | (4) | |||
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15 | (8) | |||
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23 | (3) | |||
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26 | (2) | |||
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28 | (1) | |||
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28 | (5) | |||
3 Executive Behavior and Decision Making | 33 | (18) | |||
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35 | (4) | |||
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39 | (3) | |||
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42 | (2) | |||
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44 | (2) | |||
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46 | (1) | |||
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47 | (4) | |||
4 Measuring and Comparing Municipal Service Quality | 51 | (36) | |||
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52 | (2) | |||
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54 | (1) | |||
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55 | (9) | |||
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58 | (4) | |||
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62 | (1) | |||
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62 | (2) | |||
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64 | (2) | |||
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66 | (8) | |||
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66 | (3) | |||
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69 | (2) | |||
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71 | (2) | |||
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73 | (1) | |||
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74 | (1) | |||
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75 | (5) | |||
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80 | (1) | |||
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81 | (6) | |||
5 Measuring and Comparing Municipal Service Performance | 87 | (38) | |||
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90 | (3) | |||
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93 | (4) | |||
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97 | (15) | |||
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97 | (2) | |||
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99 | (1) | |||
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100 | (2) | |||
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102 | (3) | |||
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105 | (7) | |||
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112 | (5) | |||
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117 | (2) | |||
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119 | (1) | |||
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120 | (5) | |||
6 Conclusion | 125 | (8) | |||
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130 | (1) | |||
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131 | (2) | |||
Appendix A Measures Used for Police, Fire, Solid Waste, and Recycling Services in Municipal Benchmarking Projects | 133 | (18) | |||
Appendix B Financial Data Collection Forms for the Tennessee Municipal Benchmarking Project | 151 | (6) | |||
Bibliography | 157 | (10) | |||
Index | 167 | (8) | |||
About the Authors | 175 |
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