Managing Automotive Businesses Strategic Planning, Personnel and Finances

by Garner, Ronald A; Garner, C. William

• ISBN13: 9781401898960
• ISBN10: 1401898963
• Format: Hardcover
• Copyright: 2005-12-01
• Publisher: Cengage Learning

Summary

The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Coverage begins with a general discussion of the management structure and the service manager's role in facility operations. Consideration is then given to navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business.

Table of Contents

Preface	vi
About the Authors	viii
PART I Introduction to Strategic Planning	1	(82)
The Service Manager and the Business Structure	3	(16)
Ownership, Types of Facilities, and the Service Managers Job	19	(22)
Strategic Business Planning	41	(20)
Preparing Formatted Systems	61	(22)
PART II Personnel	83	(92)
Human Resources Management	85	(20)
Recruitment and Selection of New Employees	105	(16)
Induction and Personnel Development	121	(28)
Evaluation of Employee Performances	149	(26)
PART III Finance	175	(110)
Basic Business Practice	177	(18)
Accounting Process and Financial Statements	195	(26)
Paying Employees and the Labor Sales Worksheet	221	(18)
Sale of Parts	239	(18)
Financial Management of a Parts Profit Center	257	(28)
PART IV Financial Analysis	285	(44)
Diagnosing Financial Operations	287	(18)
Performing in the Lower Orange and Red Zones	305	(24)
Glossary	329	(12)
Index	341