Managing Change: Enquiry and Action

by Nic Beech , Robert MacIntosh

• ISBN13: 9780521184854
• ISBN10: 0521184851
• Format: Paperback
• Copyright: 2012-08-27
• Publisher: Cambridge University Press

Summary

The ability to successfully manage change is an essential part of business. It is a skill that is much valued by employers and it is therefore one of the most commonly delivered courses. This book helps you to understand three key activities for managing change: diagnosing, explaining and enacting. Both practical and action-oriented, it gives students and managers the tools they need to deal with the messy reality of change. It combines theory and diagnostic tools with practical examples that focus on actions and outcomes. It also includes short vignettes and longer cases, from a range of international contexts, for classroom study or for use on distance-learning courses. Managing Change is written for advanced undergraduates and graduate students taking modules on change management, strategy and organizations. Its class-tested approach has been successfully delivered in a wide variety of settings, including over fifty executive short courses with FTSE-listed businesses.

Table of Contents

Foundations:

Approaches to practising change management

Current perspectives and classic ideas

Diagnosing:

Clarity and ambiguity

Engagement and vitality

Stakeholder positioning and dynamics

Culture, habits and unlearning

Enacting Change:

Changing structure

Identity and change

Choosing customers and competitors

Changing processes

Aligning people and activities

Learning and developing

Change through dialogue

Explaining:

Developing and interpreting evidence and reflexive learning

Accounting for change

Conclusions

Extended Cases

- ABB

- ITS Canada

- Island Opera

- tOticon

- tAdmiral Insurance

- tPower Provision

- tNokia

- tHer Majesty's Revenue and Customs

- Apple

Index

Table of Contents provided by Publisher. All Rights Reserved.