Managing Change: A Human Resource Strategy Approach

by Thornhill, Adrian; Lewis, Phil; Saunders, Mark; Millmore, Mike

• ISBN13: 9780273630654
• ISBN10: 0273630652
• Format: Paperback
• Copyright: 1999-04-01
• Publisher: Trans-Atlantic Pubns

Summary

This book is ideal for advanced undergraduate students taking a change option within an HRM pathway or degree, or those on a change management course which has an HR bent. Also suitable for MBAs or Master's HRM courses with a change element. Because change has implications at all levels of the organisation it can be viewed from a variety of perspectives. This book is unique in that it makes the link between change and human resource strategy. What role and contribution does human resource management make to the process of change management? The text explores this question and enables the student to identify and analyse human resource strategies which contribute to or facilitate change and provides the models of evaluation for assessing the contribution and its outcomes. This is presented through a learning approach based on the use of theory related to real case studies, allowing the students to develop their knowledge, skills and understanding of the subject.

Author Biography

Adrian Thornhill is Head of the School of Human Resource Management at Gloucestershire Business School, Cheltenham & Gloucester College of Higher Education.

Table of Contents

Preface ix
Acknowledgements xi
About the authors xiii
1 An introduction to managing change: a human resource strategy approach	1	(30)
Introduction	2	(1)
Strategy, change and human resource strategies	3	(11)
The implementation and impact of change	14	(5)
The role of human resource strategies in implementing change	19	(7)
The approach of this book	26	(2)
References	28	(3)
2 Organisational structure and the management of change	31	(32)
Introduction	32	(1)
Case study 2.1: Structural change at Nationwide - the introduction of job families	32	(4)
Structure and strategic change	36	(17)
Summarising the HR implications of structural choice and change	53	(3)
Summary	56	(1)
Case study 2.2: Restructuring at Flexco	57	(2)
References	59	(2)
Answers to self check questions	61	(2)
3 Organisational culture and the management of change	63	(26)
Introduction	64	(1)
Case study 3.1: Culture change at DuPont Nylon	65	(4)
Organisational culture	69	(4)
How can organisations realign their culture?	73	(8)
Summary	81	(1)
Case study 3.2: Culture change at British Airways	82	(3)
References	85	(2)
Answers to self-check questions	87	(2)
4 Recruitment and selection and the management of change	89	(38)
Introduction	90	(1)
Case study 4.1: Recruitment and selection at Protection Royale	91	(3)
Recruitment and selection: definitions and models	94	(4)
How recruitment and selection may contribute to organisational change	98	(14)
Strategic recruitment and selection - the emergence of an alternative process	112	(4)
Summary	116	(1)
Case study 4.2: Recruitment and selection at Unicol	117	(4)
References	121	(3)
Answers to self-check questions	124	(3)
5 Performance management and the management of change	127	(26)
Introduction	128	(1)
Case study 5.1: Performance management at Siemens Standard Drives	129	(2)
Performance management: old wine, new label, new flavour	131	(2)
How performance management may contribute to organisational change	133	(12)
Summary	145	(1)
Case study 5.2: Performance management at Premierco	146	(3)
References	149	(2)
Answers to self check questions	151	(2)
6 Human resource development and the management of change	153	(36)
Introduction	154	(1)
Case study 6.1: Human resource development at Xerox	155	(4)
Human resource development: the vital component or poor relation of HR change strategies?	159	(4)
How human resource development may contribute to organisational change	163	(13)
An integrating framework - possibilities, contradictions and dilemmas	176	(3)
Summary	179	(1)
Case study 6.2: Human resource development at Dales Pickles and Preserves	180	(4)
References	184	(2)
Answers to self-check questions	186	(3)
7 Reward management and the management of change	189	(28)
Introduction	190	(1)
Case study 7.1: Reward management at Midland Main Line	191	(2)
Strategic reward management	193	(3)
Using rewards to change employee behaviours	196	(1)
Reward management values: their role in changing employee behaviours	197	(3)
Reward management structures: their role in changing employee behaviours	200	(6)
Reward management processes: their role in changing employee behaviours	206	(2)
Summary	208	(1)
Case study 7.2: Reward strategy for managers at Finbank	209	(3)
References	212	(2)
Answers to self check questions	214	(3)
8 Employee relations and involvement strategies and the management of change	217	(30)
Introduction	218	(1)
Case study 8.1: Refocusing employee relations at Tesco	218	(3)
Changing the focus in employee relations	221	(7)
Managing change through employee involvement	228	(10)
Summary	238	(1)
Case study 8.2: Employee involvement at Engco	239	(3)
References	242	(3)
Answers to self-check questions	245	(2)
9 Downsizing and the management of change	247	(30)
Introduction	248	(1)
Case study 9.1: Downsizing at BT	248	(4)
Downsizing	252	(3)
The management of change implications of downsizing	255	(1)
Management of change implications arising from alternative organisational strategies to downsizing	256	(1)
Management of change implications arising from the methods used to implement downsizing	257	(2)
Management of change implications arising from the impact of downsizing on those who survive the process	259	(8)
Summary	267	(1)
Case study 9.2: Downsizing at Energyco	268	(3)
References	271	(3)
Answers to self-check questions	274	(3)
10 Evaluating and promoting change	277	(32)
Introduction	278	(1)
Case study 10.1: Evaluating change and the development Barclays Edotech	279	(5)
Approaches to evaluating change	284	(3)
From evaluating to promoting change	287	(4)
Clarity of purpose and strategies	291	(2)
Gathering data for analysis	293	(4)
Analysing and feeding back	297	(2)
Summary	299	(1)
Case study 10.2: Evaluating a possible change to training methods at Telesales Incorporated	300	(2)
References	302	(3)
Answers to self check questions	305	(4)
Index	309