Managing Closed-Loop Supply Chains

by Flapper, Simme Douwe P.; Nunen, Jo A. E. E. van; Wassenhove, L. N. Van

• ISBN13: 9783540406983
• ISBN10: 3540406980
• Format: Hardcover
• Copyright: 2005-05-30
• Publisher: Springer Verlag

Summary

The increasing number of returns of products and the items used for their distribution has become an important topic for many companies all over the world due to increasing competition and environmental legislation. Closed-Loop Supply Chains (CLSC) may offer companies a unique opportunity to improve their profits on the one hand and to serve societal responsibility on the other hand. The management of CLSC differs in a number of ways from managing supply chains in general. The book gives insight in these differences and how these differences may be dealt with in practice, by offering a concrete framework, introducing the different aspects related to CLSC (technical, organisational, planning and control, information, environmental and business economic) and their mutual relations, in a systematic logical way as well as cases clustered according to the inputs for a CLSC, like commercial returns, end-of-life returns, where for each case attention is paid to all the above mentioned aspects. The framework and especially the cases from successful companies offer the reader an invaluable help to build up and improve CLSC.

Table of Contents

Part 1: Introduction to closed-loop supply chains
1 Introduction	3	(18)
Simme Douwe P. Flapper, Jo A.E.E. van Nunen and Luk N. Van Wassenhove
Part 2: Production closed-loop supply chains
2 Reverse logistics in a pharmaceutical company: the Schering case	21	(12)
Ruud H. Teunter, Karl Inderfurth, Stefan Minner and Rainer Kleber
3 Reverse logistics in an electronics company: the NEC-CI case	33	(10)
Roland Geyer, Kumar Neeraj and Luk N. Van Wassenhove
Part 3: Distribution closed-loop supply chains
4 The chip in crate: the Heineken case	43	(14)
Jan van Dalen, Jo A.E.E. van Nunen and Cyril M. Wilens
5 Recovery and reuse of maritime containers: the Blue Container Line case	57	(8)
Costas P. Pappis, Nikos P. Rachaniotis and Giannis T. Tsoulfas
6 Empty container reposition: the port of Rotterdam case	65	(14)
Albert W. Veenstra
Part 4: Commercial returns closed-loop supply chains
7 Commercial returns of sun-protection products: the L'Oréal France case	79	(8)
Roelof Kuik, Jo A.E.E. van Nunen and Job Coenen
8 Commercial returns of printers: the HP case	87	(10)
Sylvia Davey, V. Daniel R. Guide Jr., Kumar Neeraj and Luk N. Van Wassenhove
9 Commercial returns in a mail order company: the Wehkamp case	97
Rene M.B. de Koster and Joost P. Zuidema
Part 5: Repair and replacement closed-loop supply chains
10 The repair of electronic equipment: the OMRON case	109	(10)
Roelof Kuik, Jo A.E.E.van Nunen, Jacky Gerrits and Marco H.P. Hogenboom
11 Tire recovery: the RetreadCo case	119	(10)
Laurens G. Debo and Luk N. Van Wassenhove
12 The closed-loop supply chain of service parts: the Whirlpool case	129	(12)
Marc Deneijer and Simme Douwe P. Flapper
Part 6: End-of-use closed-loop supply chains
13 End-of-lease asset recovery: the Océ case	141	(10)
Rob A. Zuidwijk, Erwin A. van der Laan and Leon Hoek
14 Cellular telephone reuse: the ReCellular Inc. case	151	(6)
V. Daniel R. Guide Jr., Kumar Neeraj, Charles Newman and Luk N. Van Wassenhove
15 Recovery of car engines: the Mercedes-Benz case	157	(12)
Hans-Martin Driesch, Hans E. van Oyen and Simme Douwe P. Flapper
Part 7: End-of-life closed-loop supply chains
16 Recovering end-of-life large white goods: the Dutch initiative	169	(14)
René B.M. de Koster, Simme Douwe P. Flapper, Harold R. Krikke and W. Sander Vermeulen
17 End-of-life tire recovery: the Thessaloniki initiative	183	(14)
Sophia Panagiotidou and George Tagaras
Part 8: Conclusions on closed-loop supply chains
18 Future developments in managing closed-loop supply chains	197	(10)
Simme Douwe P. Flapper, Jo A.E.E. van Nunen and Luk N. Van Wassenhove
References	207	(4)
Authors	211