Managing Conflict at Work

by Keddy, Jackie

• ISBN13: 9780749459529
• ISBN10: 0749459522
• eBook ISBN(s): 9780749459536
• Format: Hardcover
• Copyright: 2010-10-28
• Publisher: Kogan Page Ltd

Summary

Managing Conflict at Workprovides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces. The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. They provide simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy. Further free resources to accompany this book, including podcasts by the authors, can be accessed at www.koganpage.com/ManagingConflictAtWork .

Author Biography

Clive Johnson is an experienced trainer, consultant and coach.  He has conducted evaluations of coaching initiatives for a variety of organizations and has trained and consulted for many organizations.  He practices through his own company Proactive Style.
Jackie Keddy has designed and rolled out in-house coaching programs for several public sector organizations.  She has been honored by the Association for Coaching for her "Outstanding Contribution to Business," and she was named runner-up "Person of the Year" by readers of Coaching at Work magazine.