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9781906403263

Managing Corporate and Business Relationships

by ;
  • ISBN13:

    9781906403263

  • ISBN10:

    1906403260

  • Format: Paperback
  • Copyright: 2009-10-30
  • Publisher: Global Professional Pub
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List Price: $49.95

Summary

This textbook enables the reader to enhance their skills and knowledge in dealing effectively with customers. It considers the importance of understanding the customers needs, expectations and aspirations, together with an understanding of the legal framework around the bank / customer relationship. The reader will be able to apply an understanding of the law and practice relating to customers and apply the knowledge when dealing with customers.

Author Biography

Graham Roberts is a Professorial Fellow at Queen Mary, University of London and a Senior Teaching Fellow at University College London.

Supplemental Materials

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