Managing Crises : Expert Solutions to Everyday Challenges

by Hbsp

• ISBN13: 9781422122747
• ISBN10: 1422122743
• Format: Paperback
• Copyright: 2008-05-06
• Publisher: Perseus Distribution Services

Summary

One crisis-anything from a data-security breach to the defection of your best employee-can prevent you from carrying out your daily business operations. But with good planning, you can minimize the impact of a potential disaster. Learn how to: Know when a crisis is imminent, Contain and resolve a crisis, Learn from each crisis you've resolved.

Table of Contents

Mentor's Message: The Power of Effective Crisis Management	p. ix
Managing Crises: The Basics	p. 1
What Is a Crisis?	p. 3
Natural or company-related events	p. 5
Technology breakdowns	p. 6
Economic and market forces	p. 8
Business-relationship crises	p. 9
Six stages of crisis management	p. 10
Avoiding the Crisis	p. 13
Conducting a crisis audit	p. 15
Spotlight on the four major crisis areas	p. 17
Preparing to Manage the Crisis	p. 19
Recognizing the risks and costs	p. 20
Developing a crisis plan	p. 21
Forming a crisis-management team	p. 22
Creating a communications and resource plan	p. 24
Recognizing the Crisis	p. 27
Is it a crisis?	p. 28
If it is a crisis, how will you deal with it?	p. 30
Containing the Crisis	p. 33
Demonstrating decisiveness and compassion	p. 34
Communicating about the crisis	p. 37
Resolving the Crisis	p. 41
Managing the emotions	p. 42
Understanding the leader's role	p. 45
Taking action	p. 46
Learning from the Crisis	p. 49
Reviewing how the crisis was handled	p. 51
Planning for the next one	p. 51
Tracking results	p. 53
Tips and Tools	p. 55
Tools for Managing Crises	p. 57
Test Yourself	p. 65
Answers to test questions	p. 68
To Learn More	p. 71
Sources for Managing Crises	p. 75
Notes	p. 77
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