Managing the Crowd : Rethinking Records Management for the Web 2. 0 World

by Bailey, Steve

• ISBN13: 9781856046411
• ISBN10: 1856046419
• Format: Hardcover
• Copyright: 2008-07-31
• Publisher: Amer Library Assn

Summary

Imagine a records management (RM) future where the user community collectively describes the value and properties of a record using the wisdom of the crowd; where records retention, description and purpose are determined by their users, within general boundaries defined by the records manager. It may sound far-fetched but could represent a way forward for managing records. In the Web 2.0 world new technology is continually changing the way users create and use information. RM must change its approach fundamentally if it is to have a role to play in this new world. This provocative new book challenges records managers to find time amidst the daily operational pressures to debate the larger issues thrown up by the new technological paradigm we are now entering and the threat it poses to established theory and practice. A range of stimulating ideas is put up for discussion: why not, for instance, embrace folksonomies rather than classification schemes and metadata schemas as the main means of resource discovery for unstructured data? Adopt a ranking system that encourages users to rate how useful they found content as part of the appraisal process? Let the content creator decide whether there should be any access restrictions on the content they have created?

Table of Contents

The Nature of the Changing World	p. 1
The big picture: Web 2.0 and current trends in IT	p. 3
The reality check surely change is endemic in IT?	p. 17
Web 2.0 and Office 2.0: enter the third paradigm	p. 25
Welcome to the world of Office 2.0	p. 39
Is Records Management No Longer Fit for Purpose?	p. 51
The need for critical professional self-examination	p. 53
'Not all information sources are records ...'	p. 59
The centralized command and control ethos	p. 67
'Regardless of format ...'	p. 81
Appraisal, retention and destruction	p. 89
The problems with applying existing approaches to appraisal in the Web 2.0 world	p. 109
Records Management 2.0 and the Future of Records Management	p. 121
The 10 defining principles of Records Management 2.0	p. 123
Expanding on the principles	p. 129
Index	p. 165
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