Managing Cultural Differences : Leadership Strategies for a New World of Business

by Harris, Philip; Moran, Robert T., Ph.D.; Soccorsy, Judith E.

• ISBN13: 9780877193456
• ISBN10: 0877193452
• Edition: 5th
• Format: Hardcover
• Copyright: 2000-09-01
• Publisher: Butterworth-Heinemann

Summary

Make no mistake. Here is the original, best-selling guide to developing cross-cultural skills, now revised for the new millenium. With more than 100,000 copies in print and adopted by more than 200 Universities worldwide, this classic is praised as a 'bible of multiculturalism' (New York Times News Service) It clearly shows how to develop the cross-cultural expertise essential to succeed in a world of rapid and profound economic, political, and cultural changes. While retaining the wisdom of the previous editions, this new edition provides leading-edge insights into work culture and globalization. In addition to a new chapter on 'Women in Global Business', this fifth edition describes effective cross-cultural strategies and policies that will help you: * capitalize on expanding international markets * improve cross-cultural business communication * master the subtle important art of business protocol * create a successful multicultural management program Easy-to-read mini case histories, illustrations, exhibits, and country profiles supply guidelines to improve leadership skills for globalization, communications, negotiations and strategic alliances, cultural changes, cultural synergy, and diversity in the workplace. 'Managing Cultural Differences' continues to be the premier source of information on the dynamics of culture and business. Professors and trainers will benefit from the reorganized companion Instructor's Guide.

Table of Contents

Foreword	xi
J. T. Battenberg III
Series Preface	xiii
Preface	xiv
Acknowledgments	xvii
Unit 1 Cultural Impacts on Global Management
Global Leaders and Culture	2	(23)
Culture and Its Characteristics	4	(5)
Systems Approach to Culture	9	(2)
Key Cultural Terminology	11	(2)
Cultural Understanding and Sensitivity	13	(1)
Cross-Cultural Learning	14	(1)
Global Transformations	15	(2)
Key Concepts for Global Leadership	17	(2)
Global Organizations	19	(3)
Summary	22	(1)
References	23	(2)
Global Leaders and Communications	25	(28)
Cultural Differences as Communication Resources	27	(3)
Global Communication	30	(2)
Cultural Factors in Communication	32	(1)
Communication Keys---Context and Listening	33	(5)
Attribution	38	(3)
Variables in the Communication Process	41	(2)
International Body Language	43	(2)
Guidelines for English and Foreign Languages	45	(3)
Technology and Intercultural Communication	48	(2)
Summary	50	(1)
References	51	(2)
Global Leadership in Negotiations and Alliances	53	(30)
Negotiating Across Cultures	54	(2)
Americans and Negotiating	56	(3)
Framework for International Business Negotiations	59	(6)
Strategic Collaborations	65	(9)
Global Study of Management	74	(3)
Synergistic Skills for Global Management	77	(2)
Challenges in International Management	79	(2)
Summary	81	(1)
References	82	(1)
Leadership in Cultural Change	83	(30)
Change	83	(6)
Transforming Global Business Culture	89	(1)
Developing Change Strategies	90	(7)
Leadership and Change	97	(3)
Leadership in Changing Organizational Culture	100	(3)
Transnational Differences and Organizational Cultures	103	(4)
People and Future Organizational Cultures	107	(3)
Summary	110	(1)
References	111	(2)
Leadership in Cultural Synergy	113	(25)
Synergy in Organizational Culture	113	(4)
Synergy in Global Organizations	117	(3)
Transforming the Work Culture	120	(1)
Synergistic Teams and Management	121	(10)
Synergy Among Individual Professionals	131	(3)
Summary	134	(1)
References	135	(3)
Unit 2 Cultural Impacts on Global Business
Managing Transitions and Relocations	138	(23)
Coping with Transitional Challenges	139	(2)
Culture Shock	141	(6)
Components of a Deployment System	147	(10)
Managing Business Protocol	157	(1)
Summary	158	(1)
References	159	(2)
Managing Diversity in the Global Work Culture	161	(19)
Work Force Diversity in North America	161	(2)
People on the Move	163	(3)
New Work Procedures	166	(2)
Diversity	168	(3)
Empowerment	171	(5)
Summary	176	(1)
References	177	(3)
Women in Global Business	180	(22)
Current Status of Global Women Managers	181	(3)
Global Barriers Hindering the Advancement of Women	184	(5)
Persistent Global Cultural Stereotypes	189	(1)
Balancing Work and Family	190	(1)
Selected Women Manager's Views	191	(2)
What Companies Are Doing to Champion Women	193	(1)
Company Initiatives to Break the Glass Ceiling	194	(2)
The Next Generation	196	(1)
What the Future Might Hold	197	(2)
Summary	199	(1)
References	200	(2)
Effective Performance in the Global Marketplace	202	(18)
The Psychological Contract	203	(1)
Developing Human Resources	204	(1)
Global Performance	205	(2)
Bribery and Ethics in a Global Context	207	(3)
Cultural Changes	210	(2)
Managing Technology Transfer	212	(2)
Effective Global Leadership	214	(2)
Summary	216	(1)
References	216	(4)
Unit 3 Cultural Specifics in Six World Regions
Doing Business with North Americans (Canada and United States)	220	(34)
Pan American Management Perspectives	222	(4)
North America's Cultural Development	226	(7)
Canada	233	(3)
Tips for Doing Business and Negotiating with Canadians	236	(2)
United States of America	238	(1)
Dominant Traits of American Culture	239	(2)
Challenges to the U.S.	241	(1)
Cultural Aspects of the U.S.	242	(3)
Subcultures of the U.S.	245	(4)
Tips for Doing Business and Negotiating with Americans	249	(2)
Summary	251	(1)
References	252	(2)
Doing Business with Latin Americans (Mexico, Central, and South America)	254	(23)
Mexico and Central America's Culture Development	256	(2)
Mexico	258	(5)
Tips for Doing Business and Negotiating with Mexicans	263	(3)
Central America's States	266	(1)
South America's Cultural Development	267	(2)
Latin American Cultural Themes	269	(4)
Challenges for Pan American Cooperation	273	(2)
Summary	275	(1)
References	275	(2)
Doing Business with Asians (Australia, China, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Vietnam)	277	(59)
Selected Pacific Basin Countries	279	(1)
Australia	280	(6)
People's Republic of China	286	(6)
India	292	(7)
Indonesia	299	(3)
Japan	302	(10)
Malaysia	312	(4)
Philippines	316	(6)
South Korea	322	(6)
Vietnam	328	(5)
Summary	333	(1)
References	333	(3)
Doing Business with Europeans (Great Britain, France, Germany, Russia, and Eastern Europe)	336	(47)
European Management Synergy	339	(1)
The European View	340	(3)
Great Britain	343	(10)
France	353	(6)
Federal Republic of Germany	359	(6)
Eastern/Central Europe	365	(7)
Russia and the Commonwealth of Independent States	372	(8)
Summary	380	(1)
References	381	(2)
Doing Business with Middle Easterners	383	(27)
Middle East Overview	383	(5)
Characteristics of Arab Culture	388	(4)
Cultural Aspects---Egypt and Saudi Arabia	392	(1)
Egypt	393	(4)
Saudi Arabia	397	(4)
Middle East Business Customs and Protocol	401	(6)
Summary	407	(1)
References	407	(3)
Doing Business with Africans	410	(30)
Insights into Africa	413	(3)
Selected Cultural Characteristics of Africans	416	(4)
Nigeria	420	(8)
South Africa	428	(5)
African Business Customs, Protocols, and Prospects	433	(2)
Emerging African Markets	435	(2)
Summary	437	(1)
References	438	(2)
Index	440	(14)
About The Authors	454