Managing Emotions in the Workplace

by Ashkanasy,Neal M.

• ISBN13: 9780765609373
• ISBN10: 0765609371
• Format: Hardcover
• Copyright: 2002-05-31
• Publisher: Routledge

Summary

The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. This book discusses the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions.

The international cast of contributors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. The book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. It has broad appeal for professionals, students, scholars, and consultants in this emerging field.

Table of Contents

List of Figures and Tables	ix
Foreword	xi
Anat Rafaeli
Preface	xv
Neal M. Ashkanasy
Wilfred J. Zerbe
Charmine E.J. Hartel
Managing Emotions in a Changing Workplace	3	(22)
Neal M. Ashkanasy
Wilfred J. Zerbe
Charmine E.J. Hartel
I. CHANGE
An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing	25	(20)
Jan M. Paterson
Charmine E.J. Hartel
Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger	45	(25)
Tina Kiefer
Myths About Emotions During Change	70	(7)
Charmine E.J. Hartel
Wilfred J. Zerbe
II. CONFLICT/INTERPERSONAL
The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups	77	(21)
Oluremi B. Ayoko
Charmine E.J. Hartel
A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations	98	(13)
Robert G. Janes
Andrea L. Rittman
How Are Moods Instigated at Work? The Influence of Relational Status on Mood	111	(24)
Stephane Cote
D.S. Moskowitz
Managing Emotion in Workplace Relationships	135	(8)
Charmine E.J. Hartel
Neal M. Ashkanasy
III. DECISION MAKING
Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect	143	(21)
Marta Sinclair
Neal M. Ashkanasy
Prithviraj Chattopadhyay
Maree V. Boyle
Emotional Intelligence: The Conceptual Issue	164	(20)
Aaron Ben-Ze'ev
Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts	184	(28)
Donald E. Gibson
Scott J. Schroeder
Managing Emotions in Decision Making	212	(7)
Neal M. Ashkanasy
Charmine E.J. Hartel
IV. EMOTIONAL LABOR
Obscured Variability: The Distinction Between Emotion Work and Emotional Labor	219	(13)
Jamie L. Callahan
Eric E. McCollum
Emotional Work and Emotional Contagion	232	(19)
Lyndall Strazdins
A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics	251	(25)
Charmine E.J. Hartel
Alice C.F. Hsu
Maree V. Boyle
Emotional Labor and the Design of Work	276	(9)
Wilfred J. Zerbe
Charmine E.J. Hartel
Neal M. Ashkanasy
What Are the Management Tools That Come out of This?	285	(12)
Neal M. Ashkanasy
Charmine E.J. Hartel
Wilfred J. Zerbe
References	297	(36)
About the Editors and Contributors	333	(6)
Index	339