Examples, Exhibits, and Tables | |
Web Contents | |
Acknowledgments | |
About the Authors | |
Introduction | |
About This Book | |
A Quick Lookup Resource | |
From Contact To Contract. | |
Initial Contact. | |
Completing a Preliminary Screen | |
Coordinates: Date(s) and Location | |
Purpose, Objectives, and Deliverables | |
Process Leadership | |
Eighteen Types of Processes | |
Decision Making After the Screen | |
Communicating a Decision | |
Building Agreements That Work. | |
Types of Agreements | |
Drafting Agreements | |
Agreements in Action: Four Maxims | |
Don't Start Work Without an Agreement | |
Bring Fresh Eyes to Your Experience | |
When in Doubt, Write It Out | |
Cock-Ups Are Collaborative | |
Work Plans and Cost Estimates | |
Developing Work Plans | |
Dealing with Pricing Perils | |
Acting on Values | |
Approach And Style. | |
Approach. | |
Integrated | |
Customized | |
Outcomes | |
People | |
Group Development | |
Ethnocultural Considerations | |
Literacy | |
Organizational Culture | |
Systematic | |
Completing a Process Management Prompter | |
Accountability | |
The Approach in Action: Integrated, Customized, Systematic | |
Style. | |
High-Tech Teddy | |
Controlling Caroline | |
Loosey-Goosey Lucy | |
Overconsulting Oliver | |
Anxious-to-Please Annie | |
Bureaucratic Bill | |
Optimizing Management Styles | |
Management X 5: Participants, Speakers, Logistics, Documents, Feedback. | |
Participants. | |
Clarify the Rationale for Participation | |
Monitor the Mix and Number of Participants | |
Consider Participant Types | |
Gatekeep Participant Numbers | |
Maintain a Participant Database | |
Create the Invitations | |
Persuade | |
Inform | |
Engage | |
Determine the Focus | |
Obtain Input and Feedback | |
Write the Confirmation Letter | |
Speakers. | |
Speaker Management | |
Clarify Requirements | |
Create Invitations | |
Confirm Expectations | |
Presentation Guidelines | |
Opening Remarks | |
Speaker Introductions and Acknowledgments | |
Presentations by Experts | |
Presentations by Panels | |
Closing Remarks | |
Logistics. | |
Select and Set Up the Site | |
Venue | |
Layout | |
Health, Safety, and Security | |
Technical and Audiovisual Support | |
Enable Participant Engagement | |
Accommodating Differences | |
Identification | |
Accessibility | |
Mobilize Yourself | |
Professional Supplies | |
Travel Arrangements | |
Personal Amenities | |
Love those Logistical Letdowns! | |
Documents. | |
Match the Documents to the Process | |
Produce the Documents | |
Make Documents Easy to Use | |
Design Attractive Formats | |
Customize Documents | |
Feedback. | |
Review Feedback Approach and Tools | |
Finalize and Produce Feedback Tools | |
Construction | |
Look, Feel, and Sound | |
Sample Feedback Tools | |
Endings and Beginnings. | |
For the Session | |
For Yourself | |
References | |
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