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9780446394567

Managing the Hidden Organization Strategies for Empowering Your Behind-the-Scenes Employee

by ;
  • ISBN13:

    9780446394567

  • ISBN10:

    0446394564

  • Format: Paperback
  • Copyright: 1994-03-01
  • Publisher: Grand Central Publishing
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Summary

Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.

Table of Contents

Editors' Notesp. 1
Strategic Budgetingp. 5
The Cost of General Educationp. 17
Activity-Based Costing: A Cost Management Toolp. 27
Strategic Restructuring: A Case Studyp. 35
An Analysis of Oregon State University's Total Quality Management Pilot Programp. 43
Multidimensional Analyses and Cost-Revenue Relationshipsp. 63
Indexp. 75
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

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