Managing Housekeeping Operations with Answer Sheet (AHLEI) & Managing Housekeeping Operations Online Componemt (AHLEI) -- Access Card Package

by Nitschke, Aleta A.; Frye, William D.; American Hotel & Lodging Association

• ISBN13: 9780133380002
• ISBN10: 0133380009
• Edition: 3rd
• Format: Package
• Copyright: 2012-11-18
• Publisher: Educational Institute
• More Book Details
• Purchase Benefits

Summary

Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

Author Biography

About the Educational Institute

 

We Train The Best!

 

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

 

Professional  certification  from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry.  It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

Table of Contents

Chapter: 1 The Role of Housekeeping in Hospitality Operations

Chapter: 2 Environmental and Energy Management

Chapter: 3 Planning and Organizing the Housekeeping Department

Chapter: 4 Housekeeping Human Resource Issues

Chapter: 5 Managing Inventories

Chapter: 6 Controlling Expenses

Chapter: 7 Safety and Security

Chapter: 8 Managing an On-Premises Laundry

Chapter: 9 Guestroom Cleaning

Chapter: 10 Public Area and Other Types of Cleaning

Chapter: 11 Ceilings, Walls, Furniture, and Fixtures

Chapter: 12 Beds, Linens, and Uniforms

Chapter: 13 Carpets and Floors

Chapter: 14 Tubs, Toilets, and Vanities