Managing Housekeeping Operations Online Componemt (AHLEI) -- Access Card

by Nitschke, Aleta A.; Frye, William D; American Hotel & Lodging Association

• ISBN13: 9780133356083
• ISBN10: 0133356086
• Edition: 3rd
• Format: Nonspecific Binding
• Copyright: 2012-10-22
• Publisher: Educational Institute

Summary

No property can be profitable without clean rooms and efficient housekeeping operations. Users will learn what it takes to manage this important department. This online component provides a thorough overview, from the big picture of hiring and retaining a quality staff, planning, and organizing; to the technical details for cleaning each area of the hotel.

This video-driven online component presents additional, interactive material to reinforce the book’s content. It includes video clips from AHLEI’s training resources, short quizzes, definitions, links to relevant websites, interactive exercises, and industry news. 

 

This online component gives six-month access for student users and is for use with the text Managing Housekeeping Operations 3/e by Aleta A. Nitschke.

 

Table of Contents

Learning modules:

• Chapter 1 - The Role of Housekeeping in Hospitality Operations
• Chapter 2 - Environmental and Energy Management
• Chapter 3 - Planning and Organizing the Housekeeping Department
• Chapter 4 - Housekeeping Human Resource Issues
• Chapter 5 - Managing Inventories
• Chapter 6 - Controlling Expenses 
• Chapter 7 - Safety and Security 
• Chapter 8 - Managing an On-Premises Laundry 
• Chapter 9 - Guestroom Cleaning  
• Chapter 10 - Public Areas and Other Types of Cleaning 
• Chapter 11 - Ceilings, Walls, Furniture, and Fixtures 
• Chapter 12 - Beds, Linens, and Uniforms 
• Chapter 13 - Carpets and Floors 
• Chapter 14 - Tubs, Toilets, and Vanities