9781412956673

The only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systems, Managing Human Behavior in Public and Nonprofit Organizations, Second Edition fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. In the Second Edition, the authors have updated information throughout, citing the most recent literature and including additional valuable models for decision making. New to This Edition Highlights nonprofit organizations and school systems: More new topics and examples relevant to nonprofit organizations and school systems have been added. Expanded cases and in-book exercises: Enhanced opportunities for hands-on learning bring the material to life and allow students to engage with new concepts. Offers more on leadership theory and application: Chapter 7 provides additional coverage of styles, traits, and approaches as well as different contexts, cases, and examples related to leadership. Provides a more detailed examination of ethics and diversity: The authors present value-related material in the context of diversity, including cross-cultural and cross-national examples. Intended Audience This text is ideally suited for upper-level undergraduates and graduates studying public and nonprofit management in schools of business and management and in programs of organizational behavior, public administration, nonprofit management, and educational administration.

Preface
Organizational Behavior as A Way of Thinking and Acting
The Roots of Organizational Behavior
Some Early History
Values and Assumptions of Organizational Behavior
Themes and Purposes of This Book
Knowing and Managing Yourself
Where Do We Begin?
Life Experiences
Your Lifeline
Ways of Thinking
Improving Your Sense of Self
The Power of Vision
Assessing Yourself
Ways of Acting
Thinking In Action
Increasing Self-Knowledge
A Vision Statement
Valuing Diversity
Cases
Privatizing the Cafeteria
Laura's Employment Dilemma
Fostering Creativity
Where Do We Begin?
Ways of Thinking
Characteristics of Creative Individuals
Conceptual Skills and Abilities
Creativity as Behavior
Creativity as a Process
An Integrated Perspective on Creativity
The Creative Process
Impediments to Creativity
Defining the Problem Incorrectly
Judging Ideas too Quickly
Stopping at the First Acceptable Idea
Lack of Support
Other Ways of Thwarting Creativity
Fostering Creativity in Organizations
Challenging Work
Supportive Supervision
Organizational and Work Group Culture
Workload Pressures and Resources
Fostering Creativity-Putting It All Together
Techniques for Improving Creativity
The Idea Box or Matrix Analysis
Synectics
Mindmapping
Enhancing Your Personal Creativity
Ways of Acting
Thinking in Action
Mindmapping Exercise
Using Analogies
A Creativity Challenge
Managing Stress
Where Do We Begin?
Symptoms of Stress
Stress Inventory
Sources of Stress
Coping With Stress
Ways of Thinking
The Consequences and Costs of Stress
Stress: Good, Bad, and Ugly
Sources of Stress on the Job
Interpersonal Relationships
Role Ambiguity and Conflict
Workload
Intrinsic Nature of the Work
Working Conditions
Organizational Environment
Home to Work and Back
Coping With and Managing Stress
Lifestyle Adjustments
Attitude Adjustment
Social Support
Taking Control of Your Time
Job Redesign
Other Organizational Factors
Ways of Acting
Thinking in Action
Distress at DES
Life Balance Exercise
Decision Making
Where Do We Begin?
Generating Alternatives
The Horse Grooming Case
Ways of Thinking
Models of Decision Making
The Rational Model
The Organizational Process Model
The Governmental Politics Model
Who Should Be Involved?
Diversity and Decision Making
What Techniques Are Available to Assist You?
Focus Groups
Brainstorming
Cost-Benefit and Cost-Effectiveness Analysis
Nominal Group Technique
Logic Models
Discretion in Decision Making
Summary
Ways of Acting
Thinking in Action
A Decision-Making Framework
New Charter School
Using the Decision Tree for Levels of Participation
Motivating Yourself and Others
Where Do We Begin?
What Motivates You Now?
What Will Motivate You in the Future?
Ways of Thinking
What Is Motivation?
Changing Perspectives on Motivation
Need Theories
Expectancy Theories
Goal-Setting Theories
Equity Theories
Reinforcement, Reward, and Punishment
Participation as a Motivator
Motivation and Life Stages
Public Service Motivation
"Anti-Motivation" Theories
Ways of Acting
Thinking in Action
SOS in DHS: A Problem of Motivation
Staying Motivated
Leadership in Public Organizations
Where Do We Begin?
What Makes a Good Leader?
What Is Your Leadership Style?
Ways of Thinking
Traditional Approaches to Leadership
The Trait Approach
Leadership Styles
The Context of Leadership
Contemporary Approaches to Leadership
From Traits, to Skills, to Strategies
The Transformational Approach
Transforming Organizations
Values-Based Leadership
Leadership in the Public Service
Leadership in the Policy Process
Leadership in Public Agencies
Some Concluding Notes
Ways of Acting
Thinking in Action
Developing a Leadership Autobiography
A Debate Topic
Transactional Versus Transformational Leadership
Assessing Your Leadership Style
Power and Organizational Politics
Where Do We Begin?
Ways of Thinking
Early Voices
Changing Perspectives on Workers and Organizations
Questioning Power and Authority
Sources of Power
Legitimate Power
Reward Power
Coercive Power
Referent Power
Expert Power
Expert Power
Balancing Power
Structural Aspects of Power
Is Power a Positive Force or a Destructive Force?
Managing Power and Organizational Politics
Empowerment: More Than Delegation
Power and the Public Service
Ways of Acting
Thinking in Action
Politics and MBO: A Case Study
Observing Organizational Politics
Communicating Effectively With Others
Where Do We Begin?
Ways of Thinking
Improving Interpersonal Communication
Barriers to Effective Communication
Supportive Communication
Speaking
Persuasive Communication
Active Listening
Nonverbal Communication
Electronic Communication
Specialized Forms of Communication
Personal Counseling
Conducting Effective Meetings
Writing Memos, Reports, and Proposals
Ways of Acting
Thinking in Action
An Exercise in Supportive Communication
Turmoil in the Community Development Department
One-Way Communication Versus Two-Way Communication
Trends in Electronic Communication
Working in Groups and Teams
Where Do We Begin?
Assessing Team Performance
Getting to Know Your Team
Team Agreements
Ways of Thinking
Types of Teams
Implementing Teams
Team Effectiveness
Measuring Team Effectiveness
Individual Styles and Team Development
The Forming Stage
The Conforming Stage
The Storming Stage
The Performing Stage
Team Conflict
Ways of Acting
Thinking in Action
A Team-Building Exercise
The Case of Guard Uniforms
Relocating a State Reformatory School
A Team Exercise on Gender and Pay
Managing Conflict
Where Do We Begin?
How Do You Behave During Conflict?
How Do Relationships Affect Conflict?
Ways of Thinking
Theories of Conflict
Systems Theory
Attribution Theory
Social Exchange Theory
Sources of Conflict
Stages of Conflict
Strategies for Negotiation and Conflict Management
Conflict and the Public Sector
Ways of Acting
Thinking in Action
Asking Questions
Individual Needs
Budget Surplus Case Study
Parks and Recreation Case Study
Organizational Change
Where Do We Begin?
To Change or Not to Change?
Your Orientation Toward Change
Discussing Your Experiences With Change
Ways of Thinking
Approaches to Understanding Change
Classic Approaches
Organizational Culture
Open Systems and Organizational Learning
Approaches to Bringing About Change
Change Through Management Action or Reorganization
Organization Development
The Management of Change
Steps in Organizational Transformations
Change and Innovation in Public Organizations
A Final Note on Personal Change
Ways of Acting
Thinking in Action
Reasoning Processes in Organizational Change
Leading Change in Local Government
Representing The Organization Ãéâé¼ÅÆon The Outsi
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Managing Human Behavior in Public and Nonprofit Organizations

1412956676

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