Managing Human Resources (with InfoTrac 1-Semester Printed Access Card)

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  • Edition: 14th
  • Format: Hardcover
  • Copyright: 2006-02-07
  • Publisher: South-Western College Pub
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The #1 textbook on the market, MANAGING HUMAN RESOURCES covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also provides a practical framework focusing on critical issues and successful practices. Users and reviewers of the text praise its pleasant writing style, user-friendly design, and highly effective examples that provide meaningful insight into the world of HR. In fact, over 500 different organizations from a variety of settings are used as examples to illustrate key points and make the connection to HR practice. Important issues and critical trends are spotlighted in each chapter and reflected in the comprehensive and chapter ending cases included in the text. Managing Human Resources' balance of theory and practice, hands-on activities, applications, and examples helps students develop the competencies to understand and help their organizations create a sustainable competitive advantage through people.

Table of Contents

Human Resources Management in Perspective
The Challenge of Human Resources Managementp. 3
A Guide to HR Internet Sitesp. 7
Most Common HR Information Systems Applicationsp. 10
Human Resources Information System Companiesp. 12
Social Issues in HRMp. 24
Why Diversity?p. 31
SHRM Code of Ethical and Professional Standards in Human Resource Managementp. 36
Summaryp. 39
Key Termsp. 40
HRM Experience: Balancing Competitive Challenges and Employee Concernsp. 41
Discussion Questionsp. 41
BizFlix Exercises: Babe: Herding Sheep, Babe's Wayp. 42
Self-Service System Works Out Well for WellPointp. 42
Florida Company Fastens Its Sights on Global Growthp. 43
Deloitte & Touche: Managing Diversity for a Competitive Advantagep. 44
Notes and Referencesp. 45
Strategy and Human Resources Planningp. 49
Our Values at Work on Being an IBMerp. 53
Succession-Planning Checklistp. 68
Key HR Activities Associated with Merger or Acquisition Phasesp. 71
Achieving Strategic Fit at Continental Airlinesp. 74
The Top Ten Measures of Human Capitalp. 79
Summaryp. 82
Key Termsp. 83
Discussion Questionsp. 83
HRM Experience: Customizing HR for Different Types of Human Capitalp. 84
BizFlix Exercises: U-571: Setting Strategyp. 84
Benchmarking Benefits at Mazdap. 85
Matching Talent with Tasks: Dole Implements Succession Planningp. 86
Notes and Referencesp. 87
Calculating Turnover and Absenteeismp. 89
Costs Associated with the Turnover of One Computer Programmerp. 91
Notes and Referencesp. 93
Meeting Human Resources Requirements
Equal Employment Opportunity and Human Resources Managementp. 95
Test Your Knowledge of Equal Employment Opportunity Lawp. 100
Questions Used in Auditing Sexual Harassmentp. 113
Basic Components of an Effective Sexual Harassment Policyp. 114
2005 EEO-1 Surveyp. 121
EEOC Posterp. 123
Basic Steps in Developing an Effective Affirmative Action Programp. 127
Summaryp. 129
Key Termsp. 130
Discussion Questionsp. 131
BizFlix Exercises: Legally Blonde: Sexual Harassmentp. 131
HRM Experience: Sexual Harassment: A Frank Discussionp. 132
You Be the Judge: Was the Discharge Legal?p. 132
Misplaced Affections: Discharge for Sexual Harassmentp. 133
Notes and Referencesp. 135
Determining Adverse Impact: The Four-Fifths Rulep. 138
Job Analysis, Employee Involvement, and Flexible Work Schedulesp. 141
Job Description for an Employment Assistantp. 152
Empowered Employees Achieve Resultsp. 158
How to Request a Flexible Work Schedulep. 167
Summaryp. 170
Key Termsp. 171
Discussion Questionsp. 172
BizFlix Exercises: Intolerable Cruelty: Just Doing My Jobp. 172
HRM Experience: Establishing Ground Rules for Team Successp. 173
Building a Stealth Fighter with Virtual Teamsp. 174
But My Job Has Changedp. 175
Notes and Referencesp. 176
Developing Effectiveness in Human Resources
Expanding the Talent Pool: Recruitment and Careersp. 179
Marriott's Recruitment Principlesp. 182
Guidelines for Selecting a PEOp. 191
Career Path of Colin Powellp. 202
Dual Career Tracks: Xenova Systemp. 205
Diversity Recruitment That Worksp. 219
Tips for Hiring and Retaining Employees with Disabilitiesp. 222
Summaryp. 225
Key Termsp. 226
Discussion Questionsp. 227
BizFlix Exercises: In Good Company: Carter Manages His Careerp. 227
HRM Experience: Career Managementp. 228
UPS Delivers the Goodsp. 228
Preparing a Career Development Planp. 229
Notes and Referencesp. 230
Personal Career Developmentp. 232
Career Competencies at Caterpillarp. 233
Hot and Not-So-Hot Career Tracksp. 235
Campbell Interest and Skill Survey: Individual Profilep. 236
Key Termp. 241
Notes and Referencesp. 241
Employee Selectionp. 243
Sample Reference-Checking Questionsp. 256
Sample Situational Interview Questionp. 269
Hiring Managers Reveal Top Five Biggest Mistakes Candidates Make During Job Interviews in CareerBuilder.com Surveyp. 271
Some Major Findings from Research Studies on the Interviewp. 275
Appropriate and Inappropriate Interview Questionsp. 277
Summaryp. 281
Key Termsp. 282
Discussion Questionsp. 282
HRM Experience: Designing Selection Criteria and Methodsp. 283
BizFlix Exercises: Bowfinger: The Lookalikep. 283
Nike: Hiring Gets Off on the Right Footp. 284
Clean Up the "Resu-mess,"p. 285
Notes and Referencesp. 287
Training and Developmentp. 293
Notes on Rapid Needs Assessmentp. 298
Competency Assessment for Training Public Health Workersp. 301
The PROPER Way to Do On-the-Job Trainingp. 309
About Apprenticeship in Washington Statep. 310
Making the Most of Internshipsp. 313
Most Commonly Used Instructional Mediap. 317
Calculating Training ROI: Examplesp. 327
Benchmarking HR Trainingp. 328
Checklist for Orienting New Employeesp. 330
Characteristics of Effective Diversity Training Programsp. 335
Summaryp. 336
HRM Experience: Training and Learning Principlesp. 337
Key Termsp. 337
Discussion Questionsp. 338
BizFlix Exercises: Backdraft: Proble's Training Experiencesp. 338
Learning to Walk in the Customer's Shoesp. 339
Kodak Gets the Picture in Executive Educationp. 341
Notes and Referencesp. 342
Appraising and Improving Performancep. 347
Supervisor's Checklist for the Performance Appraisalp. 365
Graphic Rating Scale with Provision for Commentsp. 366
Example of a Mixed-Standard Scalep. 367
Example of a BARS for Municipal Fire Companiesp. 370
Sample Items from Behavior Observation Scalesp. 371
The Balanced Scorecardp. 374
Personal Scorecardp. 375
Appraising the Appraisal Systemp. 378
Performance Diagnosisp. 384
Summaryp. 385
Key Termsp. 386
HRM Experience: Performance Diagnosisp. 387
Discussion Questionsp. 387
BizFlix Exercises: Seabiscuit: George Rides Seabiscuitp. 388
Siebel: Forcing the Issuep. 389
Bank of Montreal's Balanced Scorecardp. 390
Notes and Referencesp. 391
Implementing Compensation and Security
Managing Compensationp. 395
Comparison of Compensation Strategiesp. 404
Point Values for Job Factors of the American Association of Industrial Managementp. 410
Description of Education Factor and Degrees of the American Association of Industrial Managementp. 411
Bureau of Labor Statistics National Compensation Surveyp. 413
The Federal Minimum Wage Posterp. 421
Summaryp. 426
Key Termsp. 427
HRM Experience: Why This Salary?p. 428
Discussion Questionsp. 429
BizFlix Exercises: The Wedding Date: How Much Is Nick Mercer's Job Worth?p. 429
Pay Decisions at Performance Sportsp. 430
Mission Possible: A Competency-Based Compensation Program for Preferred and AFD Federal Credit Unionsp. 431
Notes and Referencesp. 431
Pay-for-Performance: Incentive Rewardsp. 435
Assessing Incentive Program Effectivenessp. 439
Setting Performance Measures-The Keysp. 440
Merit Pay Guidelines Chartp. 445
The "Sweetness" of Executive Perksp. 452
Lessons Learned: Designing Effective Gainsharing Programsp. 456
Summaryp. 461
Key Termsp. 462
Discussion Questionsp. 462
HRM Experience: Awarding Salary Increasesp. 463
BizFlix Exercises: Scent of a Woman: Freddie Bisco's Incentivesp. 464
Pay-for-Performance: Lenox Hits Some Problemsp. 464
Team-Based Incentive Rewards: It's Not All Rosesp. 465
Notes and Referencesp. 466
Employee Benefitsp. 469
Crafting an Effective Benefits Communication Programp. 475
A Personalized Statement of Benefits Costsp. 476
U.S. Chamber of Commerce Employee Benefits Survey-2003p. 477
"Your Right": Another Federally Required Posterp. 483
Employers Methods for Containing Healthcare Costsp. 486
Summaryp. 498
Key Termsp. 499
HRM Experience: Understanding Employer Benefit Programsp. 500
Discussion Questionsp. 500
BizFlix Exercises: Erin Brockovich: Erin Gets Benefits, with Dentalp. 501
Adobe's Family-Friendly Benefits: An Unexpected Backlashp. 501
Evaluate the Work/Life Climate in Your Companyp. 502
Notes and Referencesp. 503
Safety and Healthp. 507
Test Your Safety Smartsp. 509
What Are My Responsibilities under the OSH Act?p. 514
Organizations Providing Safety Awareness and Training Materialsp. 518
Job Safety and Health Protection Posterp. 521
Holsum Bakery's Workplace Smoking Policyp. 523
Garden Fresh's Workplace Violence Prevention Policyp. 529
Selected Items from Salt River Project's Substance Abuse Policyp. 535
Summaryp. 540
Key Termsp. 541
Discussion Questionsp. 541
HRM Experience: Reducing Employee Stressp. 542
BizFlix Exercises: 8 Mile: Working at North Detroit Stampingp. 542
Safety Training at Pro's Choice: It's Not Workingp. 543
Too Much Stress? You Decidep. 544
Notes and Referencesp. 545
Enhancing Employee-Management Relations
Employee Rights and Disciplinep. 549
Examples of Employment-at-Will Statementsp. 556
The Banner Health System Performance Recognition Policyp. 575
Summaryp. 583
Key Termsp. 584
Discussion Questionsp. 584
BizFlix Exercises: In Good Company: Firing an Employeep. 585
HRM Experience: Learning about Employee Rightsp. 586
Discharged for Off-Duty Behaviorp. 587
You Can't Fire Me! Check Your Policyp. 588
Notes and Referencesp. 589
The Dynamics of Labor Relationsp. 593
Test Your Labor Relations Know-Howp. 595
United Food and Commercial Workers International Union Authorization Cardp. 603
Employer "Don'ts" during Union Organizing Campaignsp. 605
NLRB Election Posterp. 607
Items in a Labor Agreementp. 620
Grievance Form: Phoenix Transit System and Teamsters, Local 104p. 623
Strategies to Remain Union-Freep. 628
Summaryp. 628
Key Termsp. 630
Discussion Questionsp. 630
HRM Experience: Learn about Unionsp. 631
BizFlix Exercises: Bread & Roses: Join the Union; Get Bread and Rosesp. 631
The Union Drive at Apollo Corporation: ULPs and Organizing Tacticsp. 632
The Arbitration Case of Jesse Stanskyp. 633
Notes and Referencesp. 634
Expanding Human Resources Management Horizons
International Human Resources Managementp. 639
Global Laws and Pacts Prohibiting Discriminationp. 651
Skills of Expatriate Managersp. 653
Top Three Barriers for Women Attempting to Gain Global Managerial Experiencep. 653
Nonverbal Communications in Different Culturesp. 659
Stressors and Coping Responses in the Developmental Stages of Expatriate Executivesp. 663
Repatriation Checklistp. 665
Summaryp. 676
Key Termsp. 677
Discussion Questionsp. 677
HRM Experience: An American (Expatriate) in Parisp. 678
BizFlix Exercises: Mr. Baseball: Tolerance of Cultural Differencesp. 679
How about a 900 Percent Raise?p. 679
A "Turnaround" Repatriate Plan: U.S. Company Moves Indian Workers Back Homep. 680
How Deloitte Builds Global Expertisep. 681
Notes and Referencesp. 685
Creating High-Performance Work Systemsp. 689
Diagnosing Internal Fitp. 702
Testing Alignment of the HR System with HR Deliverablesp. 703
Testing Alignment of HR Deliverablesp. 704
Land Rover, BMW, and Ford Crash Head-Onp. 706
The Impact of High-Performance Work Systemsp. 712
Summaryp. 713
Key Termsp. 714
Discussion Questionsp. 714
BizFlix Exercises: Apollo 13: Houston, We Have a Problemp. 714
HRM Experience: Assessing the Strategic Fit of High-Performance Work Systemsp. 715
HPWS Transforms Nevada Plant into One in a Millionp. 716
HPWS at Xerox Corporationp. 717
Iams's Pet Projectp. 719
Notes and Referencesp. 722
Casesp. 725
HR Proves Its Value at SYSCO Foodsp. 725
Golden Values: Molson Coors Brewing Co.p. 728
Job Analysis and Hiring Decisions at Ovania Chemicalp. 729
UPS: Empowering Employees to Be Safep. 734
The Training and Development Dilemma at Whitney and Companyp. 735
Realigning HR Practices at Egan's Clothiersp. 737
A Performance Appraisal Snafup. 740
Someone Has to Go: A Tough Layoff Decisionp. 744
Ethics: Doing It Right at Lockheedp. 746
Newell's Decision to Downsize: An Ethical Dilemmap. 748
OK-Who's Telling the Truth?p. 750
Glossaryp. 753
Name Indexp. 762
Organization Indexp. 770
Subject Indexp. 774
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