Managing Human Resources (with InfoTrac 1-Semester Printed Access Card)

by Bohlander, George W.; Snell, Scott A.

• ISBN13: 9780324314632
• ISBN10: 0324314639
• Edition: 14th
• Format: Hardcover
• Copyright: 2006-02-07
• Publisher: South-Western College Pub

Summary

The #1 textbook on the market, MANAGING HUMAN RESOURCES covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also provides a practical framework focusing on critical issues and successful practices. Users and reviewers of the text praise its pleasant writing style, user-friendly design, and highly effective examples that provide meaningful insight into the world of HR. In fact, over 500 different organizations from a variety of settings are used as examples to illustrate key points and make the connection to HR practice. Important issues and critical trends are spotlighted in each chapter and reflected in the comprehensive and chapter ending cases included in the text. Managing Human Resources' balance of theory and practice, hands-on activities, applications, and examples helps students develop the competencies to understand and help their organizations create a sustainable competitive advantage through people.

Table of Contents

Human Resources Management in Perspective
The Challenge of Human Resources Management	p. 3
A Guide to HR Internet Sites	p. 7
Most Common HR Information Systems Applications	p. 10
Human Resources Information System Companies	p. 12
Social Issues in HRM	p. 24
Why Diversity?	p. 31
SHRM Code of Ethical and Professional Standards in Human Resource Management	p. 36
Summary	p. 39
Key Terms	p. 40
HRM Experience: Balancing Competitive Challenges and Employee Concerns	p. 41
Discussion Questions	p. 41
BizFlix Exercises: Babe: Herding Sheep, Babe's Way	p. 42
Self-Service System Works Out Well for WellPoint	p. 42
Florida Company Fastens Its Sights on Global Growth	p. 43
Deloitte & Touche: Managing Diversity for a Competitive Advantage	p. 44
Notes and References	p. 45
Strategy and Human Resources Planning	p. 49
Our Values at Work on Being an IBMer	p. 53
Succession-Planning Checklist	p. 68
Key HR Activities Associated with Merger or Acquisition Phases	p. 71
Achieving Strategic Fit at Continental Airlines	p. 74
The Top Ten Measures of Human Capital	p. 79
Summary	p. 82
Key Terms	p. 83
Discussion Questions	p. 83
HRM Experience: Customizing HR for Different Types of Human Capital	p. 84
BizFlix Exercises: U-571: Setting Strategy	p. 84
Benchmarking Benefits at Mazda	p. 85
Matching Talent with Tasks: Dole Implements Succession Planning	p. 86
Notes and References	p. 87
Calculating Turnover and Absenteeism	p. 89
Costs Associated with the Turnover of One Computer Programmer	p. 91
Notes and References	p. 93
Meeting Human Resources Requirements
Equal Employment Opportunity and Human Resources Management	p. 95
Test Your Knowledge of Equal Employment Opportunity Law	p. 100
Questions Used in Auditing Sexual Harassment	p. 113
Basic Components of an Effective Sexual Harassment Policy	p. 114
2005 EEO-1 Survey	p. 121
EEOC Poster	p. 123
Basic Steps in Developing an Effective Affirmative Action Program	p. 127
Summary	p. 129
Key Terms	p. 130
Discussion Questions	p. 131
BizFlix Exercises: Legally Blonde: Sexual Harassment	p. 131
HRM Experience: Sexual Harassment: A Frank Discussion	p. 132
You Be the Judge: Was the Discharge Legal?	p. 132
Misplaced Affections: Discharge for Sexual Harassment	p. 133
Notes and References	p. 135
Determining Adverse Impact: The Four-Fifths Rule	p. 138
Job Analysis, Employee Involvement, and Flexible Work Schedules	p. 141
Job Description for an Employment Assistant	p. 152
Empowered Employees Achieve Results	p. 158
How to Request a Flexible Work Schedule	p. 167
Summary	p. 170
Key Terms	p. 171
Discussion Questions	p. 172
BizFlix Exercises: Intolerable Cruelty: Just Doing My Job	p. 172
HRM Experience: Establishing Ground Rules for Team Success	p. 173
Building a Stealth Fighter with Virtual Teams	p. 174
But My Job Has Changed	p. 175
Notes and References	p. 176
Developing Effectiveness in Human Resources
Expanding the Talent Pool: Recruitment and Careers	p. 179
Marriott's Recruitment Principles	p. 182
Guidelines for Selecting a PEO	p. 191
Career Path of Colin Powell	p. 202
Dual Career Tracks: Xenova System	p. 205
Diversity Recruitment That Works	p. 219
Tips for Hiring and Retaining Employees with Disabilities	p. 222
Summary	p. 225
Key Terms	p. 226
Discussion Questions	p. 227
BizFlix Exercises: In Good Company: Carter Manages His Career	p. 227
HRM Experience: Career Management	p. 228
UPS Delivers the Goods	p. 228
Preparing a Career Development Plan	p. 229
Notes and References	p. 230
Personal Career Development	p. 232
Career Competencies at Caterpillar	p. 233
Hot and Not-So-Hot Career Tracks	p. 235
Campbell Interest and Skill Survey: Individual Profile	p. 236
Key Term	p. 241
Notes and References	p. 241
Employee Selection	p. 243
Sample Reference-Checking Questions	p. 256
Sample Situational Interview Question	p. 269
Hiring Managers Reveal Top Five Biggest Mistakes Candidates Make During Job Interviews in CareerBuilder.com Survey	p. 271
Some Major Findings from Research Studies on the Interview	p. 275
Appropriate and Inappropriate Interview Questions	p. 277
Summary	p. 281
Key Terms	p. 282
Discussion Questions	p. 282
HRM Experience: Designing Selection Criteria and Methods	p. 283
BizFlix Exercises: Bowfinger: The Lookalike	p. 283
Nike: Hiring Gets Off on the Right Foot	p. 284
Clean Up the "Resu-mess,"	p. 285
Notes and References	p. 287
Training and Development	p. 293
Notes on Rapid Needs Assessment	p. 298
Competency Assessment for Training Public Health Workers	p. 301
The PROPER Way to Do On-the-Job Training	p. 309
About Apprenticeship in Washington State	p. 310
Making the Most of Internships	p. 313
Most Commonly Used Instructional Media	p. 317
Calculating Training ROI: Examples	p. 327
Benchmarking HR Training	p. 328
Checklist for Orienting New Employees	p. 330
Characteristics of Effective Diversity Training Programs	p. 335
Summary	p. 336
HRM Experience: Training and Learning Principles	p. 337
Key Terms	p. 337
Discussion Questions	p. 338
BizFlix Exercises: Backdraft: Proble's Training Experiences	p. 338
Learning to Walk in the Customer's Shoes	p. 339
Kodak Gets the Picture in Executive Education	p. 341
Notes and References	p. 342
Appraising and Improving Performance	p. 347
Supervisor's Checklist for the Performance Appraisal	p. 365
Graphic Rating Scale with Provision for Comments	p. 366
Example of a Mixed-Standard Scale	p. 367
Example of a BARS for Municipal Fire Companies	p. 370
Sample Items from Behavior Observation Scales	p. 371
The Balanced Scorecard	p. 374
Personal Scorecard	p. 375
Appraising the Appraisal System	p. 378
Performance Diagnosis	p. 384
Summary	p. 385
Key Terms	p. 386
HRM Experience: Performance Diagnosis	p. 387
Discussion Questions	p. 387
BizFlix Exercises: Seabiscuit: George Rides Seabiscuit	p. 388
Siebel: Forcing the Issue	p. 389
Bank of Montreal's Balanced Scorecard	p. 390
Notes and References	p. 391
Implementing Compensation and Security
Managing Compensation	p. 395
Comparison of Compensation Strategies	p. 404
Point Values for Job Factors of the American Association of Industrial Management	p. 410
Description of Education Factor and Degrees of the American Association of Industrial Management	p. 411
Bureau of Labor Statistics National Compensation Survey	p. 413
The Federal Minimum Wage Poster	p. 421
Summary	p. 426
Key Terms	p. 427
HRM Experience: Why This Salary?	p. 428
Discussion Questions	p. 429
BizFlix Exercises: The Wedding Date: How Much Is Nick Mercer's Job Worth?	p. 429
Pay Decisions at Performance Sports	p. 430
Mission Possible: A Competency-Based Compensation Program for Preferred and AFD Federal Credit Unions	p. 431
Notes and References	p. 431
Pay-for-Performance: Incentive Rewards	p. 435
Assessing Incentive Program Effectiveness	p. 439
Setting Performance Measures-The Keys	p. 440
Merit Pay Guidelines Chart	p. 445
The "Sweetness" of Executive Perks	p. 452
Lessons Learned: Designing Effective Gainsharing Programs	p. 456
Summary	p. 461
Key Terms	p. 462
Discussion Questions	p. 462
HRM Experience: Awarding Salary Increases	p. 463
BizFlix Exercises: Scent of a Woman: Freddie Bisco's Incentives	p. 464
Pay-for-Performance: Lenox Hits Some Problems	p. 464
Team-Based Incentive Rewards: It's Not All Roses	p. 465
Notes and References	p. 466
Employee Benefits	p. 469
Crafting an Effective Benefits Communication Program	p. 475
A Personalized Statement of Benefits Costs	p. 476
U.S. Chamber of Commerce Employee Benefits Survey-2003	p. 477
"Your Right": Another Federally Required Poster	p. 483
Employers Methods for Containing Healthcare Costs	p. 486
Summary	p. 498
Key Terms	p. 499
HRM Experience: Understanding Employer Benefit Programs	p. 500
Discussion Questions	p. 500
BizFlix Exercises: Erin Brockovich: Erin Gets Benefits, with Dental	p. 501
Adobe's Family-Friendly Benefits: An Unexpected Backlash	p. 501
Evaluate the Work/Life Climate in Your Company	p. 502
Notes and References	p. 503
Safety and Health	p. 507
Test Your Safety Smarts	p. 509
What Are My Responsibilities under the OSH Act?	p. 514
Organizations Providing Safety Awareness and Training Materials	p. 518
Job Safety and Health Protection Poster	p. 521
Holsum Bakery's Workplace Smoking Policy	p. 523
Garden Fresh's Workplace Violence Prevention Policy	p. 529
Selected Items from Salt River Project's Substance Abuse Policy	p. 535
Summary	p. 540
Key Terms	p. 541
Discussion Questions	p. 541
HRM Experience: Reducing Employee Stress	p. 542
BizFlix Exercises: 8 Mile: Working at North Detroit Stamping	p. 542
Safety Training at Pro's Choice: It's Not Working	p. 543
Too Much Stress? You Decide	p. 544
Notes and References	p. 545
Enhancing Employee-Management Relations
Employee Rights and Discipline	p. 549
Examples of Employment-at-Will Statements	p. 556
The Banner Health System Performance Recognition Policy	p. 575
Summary	p. 583
Key Terms	p. 584
Discussion Questions	p. 584
BizFlix Exercises: In Good Company: Firing an Employee	p. 585
HRM Experience: Learning about Employee Rights	p. 586
Discharged for Off-Duty Behavior	p. 587
You Can't Fire Me! Check Your Policy	p. 588
Notes and References	p. 589
The Dynamics of Labor Relations	p. 593
Test Your Labor Relations Know-How	p. 595
United Food and Commercial Workers International Union Authorization Card	p. 603
Employer "Don'ts" during Union Organizing Campaigns	p. 605
NLRB Election Poster	p. 607
Items in a Labor Agreement	p. 620
Grievance Form: Phoenix Transit System and Teamsters, Local 104	p. 623
Strategies to Remain Union-Free	p. 628
Summary	p. 628
Key Terms	p. 630
Discussion Questions	p. 630
HRM Experience: Learn about Unions	p. 631
BizFlix Exercises: Bread & Roses: Join the Union; Get Bread and Roses	p. 631
The Union Drive at Apollo Corporation: ULPs and Organizing Tactics	p. 632
The Arbitration Case of Jesse Stansky	p. 633
Notes and References	p. 634
Expanding Human Resources Management Horizons
International Human Resources Management	p. 639
Global Laws and Pacts Prohibiting Discrimination	p. 651
Skills of Expatriate Managers	p. 653
Top Three Barriers for Women Attempting to Gain Global Managerial Experience	p. 653
Nonverbal Communications in Different Cultures	p. 659
Stressors and Coping Responses in the Developmental Stages of Expatriate Executives	p. 663
Repatriation Checklist	p. 665
Summary	p. 676
Key Terms	p. 677
Discussion Questions	p. 677
HRM Experience: An American (Expatriate) in Paris	p. 678
BizFlix Exercises: Mr. Baseball: Tolerance of Cultural Differences	p. 679
How about a 900 Percent Raise?	p. 679
A "Turnaround" Repatriate Plan: U.S. Company Moves Indian Workers Back Home	p. 680
How Deloitte Builds Global Expertise	p. 681
Notes and References	p. 685
Creating High-Performance Work Systems	p. 689
Diagnosing Internal Fit	p. 702
Testing Alignment of the HR System with HR Deliverables	p. 703
Testing Alignment of HR Deliverables	p. 704
Land Rover, BMW, and Ford Crash Head-On	p. 706
The Impact of High-Performance Work Systems	p. 712
Summary	p. 713
Key Terms	p. 714
Discussion Questions	p. 714
BizFlix Exercises: Apollo 13: Houston, We Have a Problem	p. 714
HRM Experience: Assessing the Strategic Fit of High-Performance Work Systems	p. 715
HPWS Transforms Nevada Plant into One in a Million	p. 716
HPWS at Xerox Corporation	p. 717
Iams's Pet Project	p. 719
Notes and References	p. 722
Cases	p. 725
HR Proves Its Value at SYSCO Foods	p. 725
Golden Values: Molson Coors Brewing Co.	p. 728
Job Analysis and Hiring Decisions at Ovania Chemical	p. 729
UPS: Empowering Employees to Be Safe	p. 734
The Training and Development Dilemma at Whitney and Company	p. 735
Realigning HR Practices at Egan's Clothiers	p. 737
A Performance Appraisal Snafu	p. 740
Someone Has to Go: A Tough Layoff Decision	p. 744
Ethics: Doing It Right at Lockheed	p. 746
Newell's Decision to Downsize: An Ethical Dilemma	p. 748
OK-Who's Telling the Truth?	p. 750
Glossary	p. 753
Name Index	p. 762
Organization Index	p. 770
Subject Index	p. 774
Table of Contents provided by Ingram. All Rights Reserved.