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Successfully reduce costs in the area of indirect spend and watch your bottom line grow. Managing Indirect Spend provides you with the knowledge and tools necessary to get it done with an overview of: the challenges faced when sourcing indirect spend categories; strategic sourcing process; tools that can help drive savings, and examples based on real world experience. This how-to guide clearly covers specific sourcing engagements and provides the details needed to source effectively.
With tools, real world examples, and workable guidance, Managing Indirect Spend provides insider guidance for big bottom-line growth through effective management of indirect costs.
William R. Dorn, Jr., Director of Operations, Source One Management Services, is a certified Six Sigma Black Belt with extensive experience in large-scale projects for Fortune 500 companies and the federal government. His expertise includes business analysis; mechanical and manufacturing engineering; business process reengineering; risk analysis; and technology design, acquisition, and implementation.
Acknowledgments xvii
Introduction: What Is Indirect Spend, and How Does One Manage It? 1
PART ONE: THE PROCESS
Chapter 1: An Introduction to Strategic Sourcing 9Joe Payne
Chapter 2: Data Collection and Analysis 15Joe Payne
Chapter 3: Conducting Research 47Joe Payne
Chapter 4: The RFx Process 63Kathleen Daly
Chapter 5: Scorecarding Suppliers 89Kathleen Daly
Chapter 6: Negotiations 103Joe Payne
Chapter 7: Get It in Writing 121Joe Payne
Chapter 8: Implementation and Continuous Improvement 145Joe Payne
Chapter 9: What Not to Do During a Strategic Sourcing Initiative 167William Dorn
PART TWO: THE TOOLS
Chapter 10: The Importance of Market Intelligence 191William Dorn
Chapter 11: Tools to Assist You in Gathering Data and Expediting the Sourcing Process 207William Dorn
Chapter 12: Increasing Stakeholder Engagement 231David Pastore
PART THREE: EXAMPLES FROM THE FIELD
Chapter 13: Supplier Collaboration 245William Dorn
Chapter 14: Leveraging Supplier Feedback 255William Dorn
Chapter 15: Data Analysis 263David Pastore
PART FOUR: HOW TO DO IT
Chapter 16: Offi ce Supplies and the Sourcing Process 277Jennifer Ulrich
Chapter 17: Negotiating Local and Long-Distance Telecommunications Services 299David Pastore
Chapter 18: How Cell-Phone Management Drives Continuous Cost Savings 315William Dorn
Chapter 19: Getting the Best Small Package Rates 339William Dorn
Chapter 20: Making Sense of MRO Spend 355Kathleen Daly
Chapter 21: Analyzing Shipping Costs 381Joe Payne
Chapter 22: Sourcing Services 401Jennifer Ulrich and Scott Decker
About the Authors 423
About the Contributors 425
Index 427
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