Managing Intercultural Conflict Effectively

by Stella Ting-Toomey

• ISBN13: 9780803948433
• ISBN10: 0803948433
• Format: Paperback
• Copyright: 2001-07-25
• Publisher: SAGE Publications, Inc

Summary

This is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses. It aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. Practical examples are used to illustrate the application of theory.

Author Biography

Stella Ting-Toomey, Ph.D., is Professor of Speech Communication at California State University at Fullerton John G. Oetzel, Ph.D., is Assistant Professor at the University of New Mexico

Table of Contents

List of Figures and Tables	viii
Preface	ix
Intercultural Conflict: An Introduction	1	(26)
Practical Reasons	2	(7)
Culture: A learned Meaning System	9	(6)
Intercultural Conflict: Basic Assumptions	15	(12)
Intercultural Conflict: A Culture-Based Situational model	27	(36)
A Culture-Based Situational Conflict Model: Primary Orientation Factors	28	(9)
Situational and Relationship Boundary Features	37	(8)
Intercultural Conflict Communication: Process Factors	45	(12)
Intercultural Conflict Competence: Four Criteria	57	(5)
Conclusions	62	(1)
Intercultural-Intimate Conflict in Personal Relationships	63	(38)
Intercultural-Intimate Conflict: Primary Factors	65	(5)
Intercultural-Intimate Conflict: Situational Features	70	(11)
Intercultural-Intimate Conflict: Process Factors	81	(7)
Intercultural-Intimate Conflict: Outcome Dimensions	88	(5)
Intercultural-Intimate Conflict: Practical Guidelines	93	(8)
Intercultural Conflict in Diverse Work Groups	101	(36)
What is a Group?	103	(2)
Sources of Conflict in a culturally diverse Group	105	(5)
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process	110	(16)
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs	126	(6)
Intercultural Conflict in Diverse Work Groups: Practical Guidelines	132	(5)
Intercultural Conflict Between Managers and Employees in Organizations	137	(36)
Conflicts Between managers and Employees	138	(2)
Primary Orientation Factors: A Model of Conflict Approaches	140	(9)
Conflicts in Multinational organizations	149	(8)
Culturally Diverse Organizations in the United Stated	157	(10)
Intercultural Conflict Between managers and Employees: Practical Guidelines	167	(6)
Managing Intercultural Conflict Competently	173	(24)
Knowledge Dimension	174	(3)
Mindfulness Dimension	177	(2)
Constructive Conflict Skills Dimension	179	(16)
Conclusions	195	(2)
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures	197	(34)
Data Collection Procedures	198	(3)
Results of Panculture Factor Analyses	201	(30)
References	231
Index	225	(9)
About the Authors	234