Managing the Older Employee: Communicate, Motivate, Innovate Overcome the Generation Gap to Get the Most Out of Your Workplace

by Hawley, Casey

• ISBN13: 9781598698589
• ISBN10: 1598698583
• Format: Paperback
• Copyright: 2009-07-18
• Publisher: Adams Media Corp

Summary

Gen Yers are coming into their own. Now making up the largest segment of the workforce at 80 million strong, many are new managers. With so many Baby Boomers holding off on retirement, these new Gen Y managers often must direct people their parents’ age—and older. Vast differences in communication styles, job expectations, and management techniques mean that Gen Yers have much to learn when it comes to managing those of their parent’s generation, including: How to respond to an older employee who believes his seniority guarantees a promotion and raise, even though his work performance has been below average What to do when a younger manager relies on e-mail, texting, and IMing to communicate with coworkers, and his older employee prefers face-to-face communication How to demonstrate leadership and gain respect from the employees who already have years of rich business experience in the workplace This book is every manager’s field guide for managing the new generationally diverse workforce.

Author Biography

Casey Hawley, MA is an experienced coach in leadership development for young professionals. For the past ten years, she has been working with Fortune 500 companies, coaching their young leaders and managers. She has written a number of books, including 100+ Winning Answers to the Toughest Interview Questions, 100+ Tactics for Office Politics, and 200 Ways to Turn Any Employee into a Star Performer. She lives in Atlanta, GA.

Table of Contents

Introduction	p. vii
Fundamental Truths-What Generation X and Y Managers Need to Know about Baby Boomers	p. 1
The XYBoom Survey-Finding Out What Younger Managers Really Think about Managing Older Workers	p. 19
Punctuality and Timing in a Multigenerational Workplace	p. 29
The Great Divide-Technology	p. 47
Communication on Four Levels	p. 63
Motivating Older Workers for High Performance	p. 105
Trust, Respect, Etiquette, and Office Politics	p. 137
Diversity in a Four-Generation Workplace	p. 159
Creativity, Innovation, Change, and Risk	p. 171
What Generations X and Y Managers Need to Learn from the Boomers	p. 185
Appendix: Bibliography	p. 203
Index	p. 208
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