Managing Operations A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

by Cartwright, Roger; Collins, Michael; Green, George; Candy, Anita

• ISBN13: 9780631190110
• ISBN10: 0631190112
• Edition: 1st
• Format: Paperback
• Copyright: 1993-12-08
• Publisher: Wiley-Blackwell

Summary

Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations. The specific aspects of operations are covered in detail: Work practices. Planning. Resourcing. Legislation. Customer relations.

Author Biography

Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the Deputy Head of Faculty at the Business, Management and Computing Faculty at Perth College, Scotland.

Anita Candy (BA Hons, FETC) and Micheal Collins (ACIB) are consultants at the Management and Professional Studies Unit of the Oxford College of Further Education.

George Green (MA Cantab) runs his own consultancy and lectures at both Oxford Brookes University and the Oxford College of Further Education.

The team have a background in the retail sector, banking, health service management, the transport industry, manufacturing, local government education and the armed forces. Members of the team have acted as tutors/facilitators for major organizations, including British Airways, the Civil Aviation Authority, Autotype International, Transit Holdings and Shell (Expro).

Table of Contents

List of Figures

Foreword

Acknowledgements

Introduction

Setting Operations in Context

The Operations Process

Planning

Organizing and Implementation

Control

Communicating with the Customer

Managing Materials

Managing the Working Environment

Personal Competences

References

Further Reading

Index

Table of Contents provided by Publisher. All Rights Reserved.