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9780415823265

Managing Organizational Change (RLE: Organizations): Human Factors and Automation

by ;
  • ISBN13:

    9780415823265

  • ISBN10:

    0415823269

  • Edition: Reprint
  • Format: Hardcover
  • Copyright: 2013-03-21
  • Publisher: Routledge

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Supplemental Materials

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Summary

The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.

Supplemental Materials

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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