Managing Performance to Maximize Results

by Harvard Business School Press

• ISBN13: 9781422114674
• ISBN10: 1422114678
• Format: Paperback
• Copyright: 2007-05-30
• Publisher: Harvard Business School Pr

Summary

Evaluating your employee's performance counts among your most crucial - and challenging - managerial tasks. How to appraise performance to maximize your team's results? This invaluable guide provides an array of proven strategies - including ways to: Deliver critical feedback, Clarify your performance expectations, Select performance metrics, Analyze 360-degree feedback. Book jacket.

Table of Contents

Introduction	p. 1
Maximizing Your Performance Management System
Performance Appraisal Is Dead. Long Live Performance Management!	p. 21
Alternatives to Performance Reviews	p. 34
Performance Appraisals with More Gain, Less Pain	p. 42
Successful Performance Measurement: A Checklist	p. 50
Handling Excellent, Average, and Poor Performers
How to Get the Best Out of Performance Reviews	p. 61
Performance Management That Drives Results	p. 71
Debriefing Robert Fritz: Telling the Hard Truth About Poor Performance	p. 83
High-Performance Prison	p. 91
Understanding the Power of Expectations
Great Expectations: The Key to Great Results?	p. 97
Feedback in the Future Tense	p. 105
Selecting Performance Metrics
How to Think About Performance Measures Now	p. 117
Using Measurement to Boost Your Unit's Performance	p. 130
High-Performance Budgeting	p. 142
Of Metrics and Moonbeams: Five Keys to Evaluating the Performance of Knowledge Workers	p. 152
Leveraging 360-Degree Feedback
Should You Use 360[degree] Feedback for Performance Reviews?	p. 163
The Ratings Game: Retooling 360s for Better Performance	p. 172
About the Contributors	p. 183
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