Managing Project Quality

by Kloppenborg, Timothy J.; Petrick, Joseph A.

• ISBN13: 9781567261417
• ISBN10: 1567261418
• Format: Paperback
• Copyright: 2002-02-01
• Publisher: Berrett-Koehler Publishers

Summary

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.

Author Biography

Timothy J. Kloppenborg, Ph.D., PMP, is an associate professor of Management at Xavier University, and President of Kloppenborg and Associates, a consulting and training company that specializes in project management. He has authored numerous articles that have appeared in publications such asProject Management Journal®, Journal of Managerial Issues, and Quality Progress.
Joseph A. Petrick, Ph.D., SPHR is Professor of Management at Wright State University, a frequent contributor to journals in the field of quality as well as co-author of key books, including Total Quality and Organization Development and Management Ethics: Integrity at Work.

Table of Contents

Preface	xi
Acknowledgments	xv
Introduction to Project Quality Management	1	(22)
Brief Histories of Quality and Project Fields	1	(3)
History of Quality Management	1	(2)
History of Project Management	3	(1)
Conceptual Foundations of Project Quality Management	4	(6)
Conceptual Domain of Quality Management	4	(3)
Conceptual Domain of Project Management	7	(3)
First Project Quality Pillar: Customer Satisfaction	10	(3)
Second Project Quality Pillar: Process Improvement	13	(2)
Third Project Quality Pillar: Fact-based Management	15	(2)
Fourth Project Quality Pillar: Empowered Performance	17	(2)
Need for Improved Project Quality Management	19	(4)
Project Quality Initiation	23	(18)
First Project Quality Pillar: Customer Satisfaction	26	(5)
Assign Project Sponsor	27	(1)
Select Project Manager	27	(1)
Identify and Prioritize Customer Expectations	27	(1)
Align Project with Organizational Objectives	28	(2)
Select Core Project Team Members	30	(1)
Determine Team Operating Principles	30	(1)
Second Project Quality Pillar: Process Improvement	31	(3)
Adopt or Develop Quality Policy	31	(1)
Flowchart the Overall Project	32	(1)
Identify Assumptions and Risks	32	(1)
Establish Knowledge Management Processes	32	(2)
Third Project Quality Pillar: Fact-based Management	34	(3)
Agree to Make Fact-based Decisions	34	(1)
Identify Lessons Learned from the Past	35	(1)
Collect and Share Project Quality Initiation Lessons Learned	36	(1)
Fourth Project Quality Pillar: Empowered Performance	37	(4)
Develop Ethical Work Culture Values	37	(1)
Select Project	38	(1)
Commit Formally to Project	38	(3)
Project Quality Planning	41	(20)
First Project Quality Pillar: Customer Satisfaction	41	(7)
Determine Customer Satisfaction Standards	44	(1)
Determine Customer Tradeoff Values	45	(2)
Determine Levels of Decision-making Authority	47	(1)
Second Project Quality Pillar: Process Improvement	48	(5)
Assess and Prioritize Process Improvement Needs	48	(1)
Develop Project Quality Management Plan	49	(1)
Plan Project Process and Product	50	(2)
Identify Needed Inputs and Suppliers	52	(1)
Qualify All Project Processes	52	(1)
Replan As Needed	53	(1)
Third Project Quality Pillar: Fact-based Management	53	(3)
Identify Data to Collect	53	(1)
Develop Project Communications Plan	54	(1)
Collect and Share Project Quality Planning Stage Lessons Learned	55	(1)
Fourth Project Quality Pillar: Empowered Performance	56	(5)
Core Team Commits to Project Plan	56	(1)
Plan and Conduct the Project Kick-off Meeting	56	(1)
All Key Project Stakeholders Commit to Project Plan	57	(4)
Project Quality Assurance	61	(14)
First Project Quality Pillar: Customer Satisfaction	64	(3)
Manage External Customer Quality Assurance	64	(1)
Manage Internal Customer Quality Assurance	65	(2)
Second Project Quality Pillar: Process Improvement	67	(2)
Conduct Ongoing Review of Project Process Adequacy	67	(1)
Conduct Interim Project Termination Review	67	(1)
Improve Processes Based on Data Analysis	68	(1)
Third Project Quality Pillar: Fact-based Management	69	(2)
Conduct and Report Results of Quality Audits	70	(1)
Interpret Results of Quality Control Measurements	70	(1)
Collect and Share Project Quality Assurance Lessons Learned	71	(1)
Authorize New or Additional Tests As Needed	71	(1)
Fourth Project Quality Pillar: Empowered Performance	71	(4)
Project Manager Manages Stakeholder Relations	71	(1)
Manage Feedback Changes	72	(3)
Project Quality Control	75	(12)
First Project Quality Pillar: Customer Satisfaction	78	(2)
Control Project Inputs	78	(1)
Control Project Processes	79	(1)
Control Project Outputs	80	(1)
Second Project Quality Pillar: Process Improvement	80	(2)
Classify and Correct Process Quality Problems	80	(1)
Approximate Six Sigma Standards	81	(1)
Third Project Quality Pillar: Fact-based Management	82	(3)
Use Quality Tools to Test Deliverables	82	(1)
Use Test Results to Correct Any Final Defects	83	(2)
Collect and Share Project Quality Control Lessons Learned	85	(1)
Fourth Project Quality Pillar: Empowered Performance	85	(2)
Project Team Endorses Deliverables	85	(1)
Customer Accepts Deliverables	85	(2)
Project Quality Closure	87	(8)
First Project Quality Pillar: Customer Satisfaction	87	(4)
Enable Customer Capability	90	(1)
Second Project Quality Pillar: Process Improvement	91	(1)
Assess Overall Quality of Contributions from All Project Participants	91	(1)
Assess Overall Quality of All Project Processes	91	(1)
Third Project Quality Pillar: Fact-based Management	92	(1)
Assess Overall Project Results	92	(1)
Collect and Share Project Quality Closure Lessons Learned	92	(1)
Collect, Share, and Document Overall Project Lessons Learned	92	(1)
Fourth Project Quality Pillar: Empowered Performance	93	(2)
Recognize and Reward Project Participants	93	(1)
Obtain Referrals from Capable, Satisfied Customers	93	(2)
Summary and Challenges	95	(8)
Project Quality Initiation Core Challenges	97	(1)
Project Quality Planning Core Challenges	98	(1)
Project Quality Assurance Core Challenges	99	(1)
Project Quality Control Core Challenges	100	(1)
Project Quality Closure Core Challenges	101	(2)
Appendix A Project Quality Participant Empowerment Readiness Assessment (PERA)	103	(4)
Appendix B Ethical Work Culture Assessment (EWCA)	107	(4)
Bibliography	111	(6)
Index	117