Managing Quality: Integrating The Supply Chain and Student CD PKG

by Foster, S. Thomas W.

• ISBN13: 9780131791145
• ISBN10: 0131791141
• Edition: 3rd
• Format: Package
• Copyright: 2007-01-01
• Publisher: Prentice Hall

Summary

This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations.The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system.For quality control managers and other interested in greater quality management

Table of Contents

Understanding Quality Concepts

Differing Perspectives on Quality

Quality Theory

Global Quality and International Quality Standards

Designing and Assuring Quality

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality in Product and Process Design

Designing Quality Services

Managing Supply Chain Quality

Implementing Quality

The Tools of Quality

Managing Quality Improvement Teams and Projects

Statistically-Based Quality Improvement for Variables

Statistically-Based Quality Improvement for Attributes

Six Sigma Management and Tools

Forever Improving the Quality System

Managing Learning for Quality Improvement

Implementing and Validating the Quality System

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