Getting Ready to Manage for Results | p. 1 |
Managing for Results: Cutting-Edge Challenges Facing Government Leaders in 2002 | p. 3 |
Why Is It Important to Manage for Results Now? | |
What Is Managing for Results? | |
Four Cutting-Edge Challenges | |
Endnotes | |
Bibliography | |
Creating an Infrastructure to Manage for Results | p. 19 |
Corporate Strategic Planning in Government: Lessons from the United States Air Force | p. 21 |
Introduction | |
The Air Force Experience as a Case Study | |
Observations About Corporate Strategic Planning in Government | |
Recommendations | |
Bibliography | |
The Challenge of Developing Cross-Agency Measures: A Case Study of the Office of National Drug Control Policy | p. 53 |
Introduction | |
The Challenge of Measuring Performance | |
Constructing the PME System | |
Developing a Credible PME System | |
Prospects for the Future | |
Recommendations | |
Conclusion | |
Endnotes | |
Bibliography | |
Departments, Bureaus, and Independent Agencies Involved in Federal Drug Control | |
Logic Models and Performance Management | |
John Carnevale on Managing the PME Process | |
Using Evaluation to Support Performance Management: A Guide for Federal Executives | p. 103 |
Introduction | |
Program Evaluation Tools to Support Performance Management | |
Leveraging Evaluation Capacity to Contribute to Performance Management | |
Organizational Opportunities for Integrating Program Evaluation and Performance Management | |
Conclusions and Recommendations | |
Bibliography | |
Using Information to Manage for Results | p. 143 |
Managing for Outcomes: Milestone Contracting in Oklahoma | p. 145 |
Background and Problem Statement | |
The Oklahoma Milestone Payment System | |
Lessons Learned | |
Endnotes | |
Bibliography | |
Goodwill of Tulsa | |
A Conversation with Dan O'Brien, Program Field Representative, Oklahoma Department of Rehabilitation Services | |
List of Interviewees | |
Using Performance Data for Accountability: The New York City Police Department's CompStat Model of Police Management | p. 179 |
The New York City Police Department's CompStat Program | |
The Proliferation of the CompStat Model | |
Guidelines for Successful Implementation | |
Conclusion | |
Bibliography | |
A Practical Model for Implementing CompStat | |
The Potential of the Government Performance and Results Act as a Tool to Manage Third-Party Government | p. 225 |
Introduction | |
Third-Party Government | |
Study Findings | |
Conclusion | |
Recommendations | |
Bibliography | |
About the Contributors | p. 255 |
About The PricewaterhouseCoopers Endowment for The Business of Government | p. 261 |
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