Managing Service in F&B Operations Online Component (AHLEI) -- Access Card

by Cichy, Ronald F., Ph.D., NCE, CHA; Hickey, Philip J.; American Hotel & Lodging Association

• ISBN13: 9780133356106
• ISBN10: 0133356108
• Edition: 4th
• Format: Nonspecific Binding
• Copyright: 2012-10-19
• Publisher: Educational Institute

Summary

This online program focuses on job specific responsibilities and tasks with emphasis on the importance of getting to know the property, safety procedures, and security policies every employee must know and follow.

 

“Skills Training: Restaurant Server” serves as the online component for the text, Managing Service in Food and Beverage Operations 4/e by Ronald F. Cichy. This online component has 1 module, covers 12 topics, and amounts to 3.5 hours of seat-time.

 

Learning through this online component is facilitated through timed modules, embedded video segments within screens, audio, readings, and more interactive activities.

 

This online component gives six-month access for student users.

 

 

Table of Contents

Topics:

• Restaurant Server Overview
• Your Property
• Safety & Security
• Service Preparation
• Product Knowledge
• Guest Greetings
• Beverage Service
• Meal Service
• After-Meal Service
• Closing Duties
• Restaurant Server Wrap-up
• Restaurant Server Exam