Managing the Training Function For Bottom Line Results: Tools, Models and Best Practices

by Jean Barbazette (Seal Beach, California)

• ISBN13: 9780470177150
• ISBN10: 0470177152
• Format: eBook
• Copyright: 2008-02-01
• Publisher: Pfeiffer

Summary

This book presents time saving strategies, tactics, and a host of job aids to get the best result from the corporate learning function. It will serve both as a must-have reference tool and as a practical survival guide for workplace learning professionals who face unique challenges in accomplishing their responsibilities. Several strategies and tactics are offered to organize the roles and responsibilities of the training function. There's authoritative advice, too, for managing the function including staff management, communicating expectations, setting the learning agenda, coaching subject matter experts, hiring consultants and vendors, managing content, working with learning portals, setting up and managing a learning resource center, marketing and building internal support for training, and integrating learning into the business.

Table of Contents

Case Studies, Tools, and Exhibits

Contents of the CD-ROM

Acknowledgments

Introduction

Training Function Systems Audit

Define a Training Function

Clarify which roles and responsibilities apply to ten key areas your current function

Benchmark major activities performed by training managers and generate a report card score for the training function

Identify performance gaps and target parts of this book that will be of greatest help in developing the training manager's skills

Learn how one organization used the training department systems audit to improve its operation

Prioritize Training Responsibilities

Identify Key Duties and Responsibilities for the Training Function

Develop Priorities Consistent with the Business Plan

Link Assessments to Vision, Mission, and Business Plan

Develop a Training Department "Mission Statement"

Anticipate Future Needs and Use Short-Term and Long-Term Planning

Develop Your Own Job Description

Prepare, Monitor, and Modify a Budget

Ensure Legal, Ethical, and Regulatory Compliance

Participate in Outside Professional Organizations

Keep Up-to-Date with Training Trends

The Performance Consulting Approach to Managing a Training Function

What a Performance Consulting Approach Is

Benefits of a Performance Consulting Approach

Performance Consulting Roles, Multiple Roles of a Trainer

Performance Consulting Role Choices

Eight-Step Performance Consulting Process

Strategies in Transitioning to a Performance Consulting Approach

Gain Support for the Training Function

Identify the Benefits of Building a Partnership Between Managers/Supervisors and the Training Function

Identify Tactics to Build the Partnership Before Performance Interventions

Identify Tactics to Build the Partnership During Performance Interventions

Identify Tactics to Build the Partnership Following Performance Interventions

A Final Strategy

Project Management Skills for Training Managers

Project Management and the Eight-Step Consulting Process Initiate a Project by Assessing the Need to Create a Project Team and Gain Authorization

Plan the Project

Use Project Management Tools Appropriately to Execute the Project

Use Project Management Tools to Control the Project

Close Projects Appropriately

Select Training Programs and Packages

Identify Essential Elements of the Buying Process

Write a Request for Proposal (RFP)

Identify External Resources

Set Criteria to Review Training Program Proposals

Determine Lessons Learned from Purchasing Pitfalls

How to Hire a Consultant or External Trainer

Select a Consultant or External Trainer

Find the Right Kind of Consulting Help

Interview a Consultant

Monitor the Consultant's Work

How to Manage a Training Staff

Make Staffing Choices

Select Internal Trainers

Give Feedback to Internal Trainers

Improve Internal Trainer Skills

Use Different Types of Training Methodologies

Use a Variety of Trainer Roles

Maintain Courses

Develop a Leader's Guide

Use Competencies to Supervise, Coach, and Develop Trainers and Course Designers

Appreciate the Benefits of Certification Programs

Select and Coach Subject-Matter Experts as Internal Trainers

Select Subject-Matter Experts as Internal Trainers

Establish an Internal Trainer Selection Process

Successful Strategies for Marketing Training Internally

Define Marketing

Identify Successful Techniques to Market the Training Function

Create a

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