Introduction to welfare reform under Mayor Giuliani | p. 3 |
Overview of welfare reform | p. 18 |
Changing the organizational culture | p. 59 |
Protecting against welfare fraud | p. 85 |
Managing the welfare system with JobStat | p. 105 |
Achieving "full engagement" | p. 146 |
Overcoming opposition and giving work experience to welfare applicants and recipients | p. 171 |
Epilogue : calculating WEP's costs and monetary benefits | p. 210 |
Placing welfare applicants and recipients in jobs through performance-based contracting | p. 223 |
Engaging drug and alcohol abusers | p. 257 |
Housing the homeless | p. 289 |
The welfare revolution in New York City | p. 301 |
Reflections of the commissioner | p. 352 |
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